Complaint Management Software
When a customer complains, the clock starts ticking. A frustrated email lands in someone's inbox, a support ticket gets opened, a message appears on social media, and without a way to track and route it all, complaints slip through cracks, duplicate efforts happen, and the person who could actually fix the problem never sees it. Complaint management software centralises every grievance in one place, whether it arrives by email, phone, form, or social channel. You get visibility into what's breaking for customers, who's handling each case, and whether resolution is actually happening. The software flags patterns so you can spot systemic issues before they tank retention, and keeps a clear record for compliance if needed. Beyond just solving today's problem, you're building a roadmap of what to fix next. If you are after something more specific, have a look at our Feedback Management Software or Customer Service Software categories.
Biggrey is passionated about providing knowledge about customer satisfaction in-stores and online for retail businesses locally and around the world regardless of language or location. Learn more about Biggrey.
Coretec Solutions specialises in : - Salesforce CRM Consulting Services - business and technical consulting, training and support - Salesforce Integration Services - including exclusive Jitterbit Integration Software reseller - Complaints Handling software … Learn more about Coretec Solutions.
Cyfeon’s suite of compliance products- including the one-stop, integrated Compliance Dashboard- allow clients to automate, access and report end-to-end compliance activities across the entire organization. Learn more about Cyfeon.
@HIPAAOne is the leading provider of HIPAA Security & Privacy Analysis software and services. Our mission is to make it easy for anyone who touches protected health information to become and stay HIPAA compliant. We offer both software as well as consulting services for large… Learn more about HIPAA One.
ISOPro is an online, subscription-based, compliance management solution that integrates in one simple package. It translates your EXISTING compliance management system to an online one, giving you access to real-time data and reporting across your whole organisation. Learn more about ISOPro.
Managing complaints well improves customer satisfaction, helping your business develop. Cirrus makes complaints handling simple. Staff can quickly log on and record complaints from anywhere. Learn more about Places for People.
Porism develops software to oil the wheels of democracy and make it easier for public bodies to enrich communities and the places where people live. Learn more about Porism.
QIT Consulting is a consulting and software development firm specializing in Business Process Improvement, Quality Assurance, Aviation Safety Management System(SMS), Complaints Management, ISO9000 and Supplier Management Software. Learn more about QIT Consulting Inc.
Quavo is a software services company that was formed from our love of Pega and our passion to contribute to its potential. We implement Pega applications faster, cheaper and with more quality than anyone else on the planet. Quavo is focused primarily on financial services and… Learn more about Quavo, Inc..
UsefulFeedback is on on-demand service for capturing, managing and reporting on complaints, disputes and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to your organisation's complaint and dispute management needs, enabling… Learn more about Useful Feedback!.
Workpro is developed by Computer Application Services (CAS) Ltd. We specialise in software for complaints handling, HR case management, information requests (FOI, GDPR, SAR, EIR) and other regulatory casework. With over 18 years of experience in case management systems, we… Learn more about Workpro.
Geedesk is a web based complaint management software for hotels & resorts. You can try Geedesk free of cost for 14 days. Learn more about Geedesk Inc.
Guestvox es un software disenado para ayudar a los responsables de los departamentos de Servicio al Huesped, Servicio al Cliente, Relaciones Públicas o equivalentes en hoteles y establecimientos de alojamiento, con la gestion y adecuado seguimiento de quejas, incidencias y… Learn more about GuestVox.