Clixifix
★★★★★ 5.0 · 5 Reviews
What is Clixifix?
Housebuilders, Housing Associations, Principal Contractors and Subcontractors struggling with your Customer Care approach, here's the solution. clixifix® defect and repair resolution software will deliver lower costs and higher customer satisfaction. clixifix® was designed to take the headache out of Customer Care by putting all of your reported issues in a single place, enabling you, your team, your clients and your sub-contractors to manage them together from one secure shared application. Customers are the only reason that your construction business exists. Handling customer care complaints is something that many housebuilders and contractors struggle with; however it costs much more time, money and effort to gain new customers than it does to retain existing ones. Being born out of a construction company ourselves back in 2012, we know what the key issues facing customer care teams are, and we believe that we solve these issues and much more. Many of our clients were previously using outdated on-premise systems or Excel spreadsheets to report aftercare issues, and were having problems keeping track of the progress of issues once sent off to the relevant contractor. We’ve helped them save time on unnecessary admin and sifting through email trails for updates. Through our newly-enhanced Residents’ Portal we’ve also helped many teams improve their relationship with their homeowners, thereby increasing customer satisfaction. We're different from most other solutions on the market as we offer a truly collaborative approach to aftercare. We're not license-based, meaning you can invite unlimited users from your organisation, in addition to inviting your clients and contractors to get involved via the way of 'freemium' portals. With everyone able to work from the same real-time data (what we like to call 'one version of the truth'), issues can be resolved more quickly. We’ve helped countless clients make the move away from email and Excel based processes, to our web-based platform. Time usually spent sifting through email trails for information about a property, or updates on a reported issue. Rather than fire-fighting issues, customer care teams can be proactive, and use our powerful reporting suite to identify trends in defects or team member/contractor performance. This shift enables greater efficiency and creates a more positive relationship with residents and clients. If you're looking to enhance and streamline your own aftercare operations, get in touch with us today at www.clixifix.com.
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Clixifix Reviews (5)
- ★★★★★5
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Clixifix earns strong confidence from users handling defects and customer care in home building. All five reviews are five-star ratings with consistent praise across a narrowly aligned user base.
Users consistently highlight the move away from Excel and email chaos to a centralized system. The core appeal is transparent communication—homeowners and staff can see snag status in real time, reducing the broken communication trails that plagued spreadsheet-based workflows. Multiple reviewers note they now close defects faster than before. The system keeps all information in one searchable place, from defect photos to appliance manuals, which users say eliminates confusion and unnecessary visits.
On operational benefits, reviewers praise the reporting features for KPI tracking and board presentations, and the ability to involve all departments and subcontractors in a single workflow. Two reviewers specifically commend the support team for phone, live chat, and on-site training. One user points out the flexible pricing model, where you pay only for open properties after handover, with fees dropping when homes move out of warranty.
No meaningful criticisms appear in these reviews. The unanimous 5-star rating and lack of caveats suggest either a very satisfied customer base or a limited sample, but the feedback aligns closely around solving real pain points in residential defect management.
★★★★★
Monday, June 7, 2021
“Prior to using clixifix® we were using more of an…”
Prior to using clixifix® we were using more of an Excel based system and emailing the sub-contractors to get them to go back to fix snags. As a result, the chain of communication was quite often broken. The home owners weren’t always kept updated to how things were proceeding. We got to a stage where we got so much bigger, we needed a system that was aimed directly at keeping the home owners happy. Before we had clixifix®, snags would come into the office and be pretty much handled by whoever took the information which resulted in a broken communication trail. With clixifix® any one of us at any time can go onto the system to see where we stand, and everything is recorded there. In a lot of instances, we are closing off house snags months and months before we were able to using the old system so it’s made us a lot more efficient.
★★★★★
Monday, June 7, 2021
“We used to work with Excel spreadsheets which wasn’t a…”
We used to work with Excel spreadsheets which wasn’t a seamless system at all, as we were unable to keep customers up to date. Once we got clixifix®, that changed everything. Now, all departments and subcontractors can be involved so we have a clear definition of what’s happening with each ticket. It has allowed me as a manager of the customer care team to pull reports more efficiently to ensure that KPIs that we set for our sub-contractors are met, and it gives me more scope to look into why some aren’t being met. The support has been great with clixifix®. We can speak to a member of the team on the phone or use live chat, which we find very beneficial to get immediate answers. Customer care is very important to Gentoo Homes, it’s at the heart of our business model.
★★★★★
Monday, June 7, 2021
““Our defect management process now that we use clixifix® is…”
“Our defect management process now that we use clixifix® is significantly better. It’s very easy to use as far and great for reporting to senior management, as we can have live reporting to see the position we’re currently in. The support we’ve received from clixifix® has been really good. They’ve been very supportive to the business. They came in and did a full training session to the team, and tailored it to exactly what we needed to get us up and running straight away.
★★★★★
Wednesday, November 2, 2016
“Most software that is used for Customer Service is cobbled…”
Most software that is used for Customer Service is cobbled together from an Accounting or Purchasing package and is difficult to use as the required features to do the job effectively just aren't there. With clixifix you don't have this problem. It is designed solely for the purpose of looking after your customer, engaging contractors to be responsible for their issues and to hold relevant information for clients. This could be anything from meter readings to appliance manuals to help cards. Clixifix keeps everything in one place and is easily searchable. The reporting features are great for board reports, client reports and even contractor meetings. These are in the form of graphs and pie charts and are easily downloadable into various file types. The best part of all is you only pay for open properties and you only start paying for them once the handover date is registered, which means you can add them to the system in readiness. Once they are out of warranty and archived they drop from the monthly charges. The development team have worked long and hard to get this system near perfect but they are always open to ideas from people who are using the system to make it even better and because this is done in-house, it doesn't take months and years to bring it on board.
★★★★★
Tuesday, October 25, 2016
“As someone not from the building industry, I had little…”
As someone not from the building industry, I had little understanding of the Customer Care process for Home Builders... Especially for new homes. After using the clixifix software and gaining an understanding of the rigors of new home snagging I have a new-found respect for the software designers. It literally answers every question when it comes to customer care. It's transparency enables clients to keep tabs on sub-contractors which adds an extra layer of accountability to field teams. The ability to upload photos of defects etc eliminates any confusion saving time and money on unnecessary call-outs. Would recommend to any commercial or residential builder who wants to continuously monitor and improve on their service delivery.
