FreeParking

Soyer from Livinghealthy

Having been on the receiving end of there so called “customer service” it certainly feels like they want customers to leave which is very unusual from a US based company. I have been with them for 12 years, had a nightmare during their platform transition a couple of years back but gave them the benefit of doubt after many trouble free years prior to that (when they were a pleasure to deal with). This experience has been even worse, in effect I am being held hostage to extract a copy of my website which has been held with them for a number of years.

Hosting fees have increased by over 100% and when I asked for an export of a small website I was told I needed to pay the full 12 months extortionate renewal fee's (that are no longer billed monthly).
Terrible customer service, takes an age and a day to receive a reply from some inept member of staff, these guys quite clearly do not value customer experience, loyalty or satisfaction!

I will be taking my business elsewhere for sure. The experience has been awful and considering how crowded this market segment is, they are doing a fab job of driving their business into the ground. After all I was requesting something which would cost them nothing, had they wished to keep me happy. Buyers beware.

Alastair Wilson from imaging Technical Services Ltd

I've used Freeparking for many years (probably around 15) - I found the control panel easy to use. Maybe it's dated but it was simple to use and did the job I wanted. I even provided a service to a few friends doing a bit of website design and registering domain names with Freeparking. I used the email services extensively. The new system is baffling however. For whatever reason I can't send emails from my Mac mailer although I can still receive them. My only way now is to send them through the archaic feeling web app. I'm just trying to set up a domain divert with no success whatsoever. I certainly won't be doing any more work for friends through Freeparking - It's a time consuming ordeal! Why, why, why did they change to this new system. I feel stuck with it as I'm reliant on the registered names. I certainly wouldn't recommend Freeparking which is sadly a complete U turn on my feelings before the system upgrade!!

CdeC

Even one star is not deserved - they have stolen almost £2000 off me!!!!

They were only supposed to take £19.98 for two domain renewals. Their site mucked the procedure up, did not complete, I was not given the usual verification. I thought the procedure had crashed and not completed. I found out later that it had stripped the decimal point out and taken £1998.

I echo everything everyone else says about the shambles it is now - I have had SO many other problems and they simply do not reply.

There is no longer a phone contact on the site either.

I had previously been a satisfied customer for 12 years.

dave rapton from raptons

Disappointed with service. Too slow and hard to get resolution when I had email issues.

I see they do not charge vat but have "UK servers" according to their website. I guessing most of their business is in UK and have staff in UK.

Someone told me they could be doing a "Starbucks" on the tax side!

Phil Sharlott from Kingston Maurward Business

Freeparking client for 14 years.. old control panel looked dated but worked really well & customer service was amazing WTF happened!! I've been without email service for 3 businesses for nearly a month with no explanation ..... What's happening guys

Lisa

I joined Freeparking at the start of this year as it offered free email addresses with the purchase of a domain name. In May they said they were migrating to a new webmail service, then I discovered that I would have to pay for my email addresses - which I don't mind. What I DO mind is the fact that they have failed to transfer over ANY of my emails that were sitting in my in box or ANY of the subfolders that I had created to file my emails once I had read them. Their website claims to have many backups in place to save our data, yet to date NOTHING has been restored. They have lost ongoing threads regarding disputes, certificates, invoices - everything I normally store by email. All I keep receiving from them is an email with apologies and instructions on what to do - which would work IF MY EMAILS WERE THERE but they aren't!
My new emails are coming through but that's it. TERRIBLE!

John Moon from Stay in Bath

My issue is even worse. I can't log into my account, even when support sends me a new password (even though none of my log in details were changed) I am tearing my hair out . Totally appalling. One star is far too good for this lot

Andy from Drivelease LTD

Well it would appear that Freeparking have created a firestorm all by themselves.

Having been a client for 12 years I agree the old control panel was a dream and support used to be OK if not stunning.

However the new panel is awful and doesn't work and the changes to T&C's isn't at all to the customers benefit quite the reverse. It is with a lot of regret I am also considering moving my 20 domains away if I can ever find out how??

Time changes things and at present FP are in a bad place and I couldn't recommend them to anyone - as it just doesn't work anymore! One star only very begrugingly..

Martin

I resent having to give them even one star. They used to provide an acceptable service but every negative review here is a description of what I am now experiencing. To make matters worse, their assistance is required in transferring domains, so good luck trying to move. (I am in the process of moving to GoDaddy whose help number is easy to find and the staff on the other end are super-helpful.)

marcus hardy from bpl

NO STARS...... same problem as most people. had a domain with them for about 7 years and used about 6 pop accounts which were totally part of the deal. now that theyve switched they put me on the bussiness email with no warning and locked me out of the forwarding section so i cant even deal with the problem. still waiting for the response about sorting this out but they have gone quiet. terrible terrible customer service and not worth your money. look elsewhere for your domain services