What is LogicServers?
Game server provider with locations in both North America and Europe. Great value game servers for Ark Survival Evolved, Conan Exiles, 7 Days to Die and more!
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LogicServers Reviews (3)
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★2
Review Summary
Generated using AI from real user reviews
LogicServers draws sharply divided feedback, with users praising server performance and pricing but reporting serious problems with support responsiveness and professionalism.
Positive reviewers highlight good uptime for game servers, competitive rates, and a helpful Discord community where responses come quickly. One user found the overall experience straightforward and friendly.
However, two detailed negative reviews describe frustrating support interactions. One customer lost all data after hardware failure and claims LogicServers failed to migrate it to working equipment; after initial downtime, they report receiving condescending responses from leadership rather than meaningful resolution. Another user experienced problems with the Config Editor causing outages and says support refused a reasonable request for help configuring a test server, citing cost concerns in what they describe as unnecessarily rude language. Both reviewers felt their straightforward requests were dismissed rather than addressed professionally.
The disconnect between technical reliability and customer service quality is stark. While infrastructure appears solid, buyers should weigh performance benefits against inconsistent support—particularly in crisis situations where responsiveness matters most.
★★★★★
Monday, February 12, 2024
“The hardware that our services were running on failed, and…”
The hardware that our services were running on failed, and through their negligence, they attempted to restore the failing drive without ensuring the data was migrated to working hardware. As a direct result, all of our Material was lost. After initially contacting support regarding this matter, the support team was unable to assist us because this was not a software issue. The support team attempted to escalate the matter to their leadership. This is where LogicServers failed. After over 24 hours of downtime with no resolution, our team attempted to reach out to them through additional channels. Only to be met with condescending messages from their owner. Instead of seeking a meaningful resolution to the issue, this person elected to tell us that “I am not your personal support, I am a company director and I hire people to do support." Following this, the owner has offered no meaningful resolution to this matter. Their internal backups have failed, and they are unable to restore any data. Now, they've attempted to cherry-pick from the Terms of Service in a vain attempt to assert that this is not their problem. However, upon review of the the Terms of Supply, section 13.2, it clearly states. "... We will not be responsible for any loss, destruction, alteration or disclosure of your Material caused by you or any third party." The loss and destruction of our Material is due to their negligence. Not our's or a third party. Their support team clearly described to us in emails the hardware failure, and their attempt to restore the failing drive, which ultimately is what destroyed the data. I cannot stress how unsatisfactory this service has been. Months were spent building the content for this service, and due to LogicServer's negligence, it has all been lost. Instead of seeking a professional, and meaningful resolution to this matter, their Director has chosen to do nothing but provide condescending responses to our requests for an update. Do not be fooled into thinking this service is worth your money. Our interactions with them have demonstrated that the company is being run poorly, not only by unqualified leadership but in their day-to-day practices. Any sponsorships or endorsements for this service seen on popular gaming channels should be carefully considered.
★★★★★
Friday, August 23, 2019
“My ark server has really good performance and customer support…”
My ark server has really good performance and customer support is helpful. They have a Discord community where you can get support quite fast and everyone is super friendly Good price and good servers
★★★★★
Wednesday, July 11, 2018
“Stay away from LogicServers. erver performance is good. Pricing is…”
Stay away from LogicServers. erver performance is good. Pricing is excellent. Had some technical issues with their Config Editor, it is very clunky to say the least. It was causing outages and frustrated users and I felt it would be justified to have a test server spun up for a very small fraction of time to get our config ported over. Attempted to contact customer service for assistance and have never received ruder customer service in my life! It was just a request, a simple "no" would have sufficed. Here is the reply: 10/07/2018 (10:12) Aidan Taylor Staff Hi, We are not going to configure the editor correctly without payment, that takes time, lots of it dependig on your config. We will not give you a free server either, if we did that for everyone we wouldn't be in business. You can ask any other host for a free one and they will most definitely tell you the same thing. Best Regards, Aidan Taylor 09/07/2018 (20:21) Client We are still having issues with our config files. If I copy and paste the config file from our old server and NEVER use the Configuration Editor, we have no issues with our server. If we use the LogicServer configuration file and edit it from scratch, it breaks all of our XP multipliers. We had a previous ticket in for this same issue, and ended up wiping the map and starting over. However there are some settings we need to change but we need to use the LogicServer version. To prevent from server interruptions and driving people nuts, I would like to be able to spin up a 2nd server to use as a Test server but only temporarily. Once I get the config files playing nice with the game files I can make the changes in production then have you shut down the test server. Is this something you could accommodate so I don't have to switch providers? Thanks, Client
