Solgari

Solgari is a cloud-based platform that delivers an all-in-one AI-powered customer engagement solution, seamlessly integrated with Microsoft Teams, Dynamics 365, and Salesforce. It provides organizations with a unified communication experience across multiple channels, including voice, video, SMS, email, and chat, all within a single interface. This makes customer interactions more efficient, enabling companies to streamline workflows and deliver better customer service.

The AI-driven capabilities of Solgari enhance customer engagement by automating routine tasks, analyzing communication data in real-time, and delivering personalized customer experiences. For example, Solgari can automatically transcribe calls, analyze sentiment, and generate insights to help businesses improve customer satisfaction and optimize engagement strategies.

Its integration with Microsoft Teams ensures that internal teams can communicate and collaborate effectively while managing customer interactions in real time. The integration with Dynamics 365 and Salesforce enables users to have a 360-degree view of customer data, empowering them to respond faster and more accurately to customer queries and issues. These integrations also enable detailed reporting and analytics, helping businesses track performance metrics and uncover actionable insights.

Solgari’s platform is scalable and secure, adhering to compliance standards across industries, including finance, healthcare, and government. It eliminates the need for multiple tools and platforms, reducing complexity and operational costs. Whether for sales, customer service, or support teams, Solgari provides a complete, end-to-end customer engagement solution, fostering stronger relationships and delivering consistent, omnichannel experiences to customers across the globe.