Wednesday, June 14, 2023 #109497 Amber R Pros The customer support, customization of reports super fast results, responsiveness Cons The dual log ins were confusing to all, time difference between Uk and Indiana, the AI was a little picky in their flagging - turning ones head to cough is most likely not cheating Reasons for Choosing Synap It was recommended and vetted by a colleague who did the same thing we do and they loved it. Comments Because of [sensitive content hidden] and her team it was nearly flawless Did you find this review helpful?
Wednesday, June 14, 2023 #109496 Lin S Pros The platform offered ease of use. Synap provides excellent support. Cons We need to consider proctoring in the future. Reasons for Choosing Synap Price and support offered Comments We needed to provide examinations during the pandemic and Synap supported us to transfer from paper to electronic assessments quickly and easily. The provision has been mostly well received. Did you find this review helpful?
Wednesday, June 14, 2023 #109495 Jonathan D Pros The features we like most about Synap are the spaced learning, mock exams, and the customer support we receive by the Synap team! When we want to make changes to our platform, they are always there to help us through the process and provide ideas for what we are trying to achieve. Cons We do not have any cons at the moment, we made some adjustments to our platform that made a good impact on the overall efficiency of the product. Comments Synap is a brilliant company, the Synap team truly want to make sure their e-learning platform is excelling and are very helpful when we have a suggestion or any idea. Did you find this review helpful?
Wednesday, June 14, 2023 #109494 Aleksy L Pros Our points of contact are a great help, always deliver when necessary Cons occasionally it may take time for requests to be fulfilled but this is only a slight annoyance, the standard at which they are fulfilled completely outweighs the negative of this. Comments My experience with Synap has been great, a very friendly, hands-on team. Did you find this review helpful?
Wednesday, June 14, 2023 #109534 Nezda L Pros Easy to set up, maintain and use. When I have any problems, the chatbox is almost always answered quickly and issue is resolved within 20 mins or so. They listen to our suggestions and take them on board. Cons I think all of our issues have been resolved and, where relevant, our suggestions have been taken on board and a permanent feature. Reasons for Choosing Synap It offered everything we needed in a simple, cost-effective manner. Did you find this review helpful?
Wednesday, June 14, 2023 #109535 Colin M Pros Nothing is ever too much trouble for them, from major changes to minor improvements. Their platform is excellent and i highly recommend it, its the service I get from [sensitive content hidden] and the team that i love. Working with Synap is more of a partnership than a transaction and it makes my job so much easier. I also love how customisable the platform is, I have been able to make significant personalisation via Synap to ensure the product does what i want, the way i want it. Cons The product is customisable as mentioned as a pro, but this can sometimes rely on code which can sometimes have an issue but the team are always on hand to respond quickly and resolve. The platform also doesnt do absolutely everything i WANT, but it does do everything i NEED so not a big deal. Reasons for Choosing Synap A number of factors, mainly the ability to work with the team to ensure all my functionality requirements were met at a reasonable price Did you find this review helpful?
Sunday, June 4, 2023 #109493 Rana A Pros 1. The adaptive learning algorithm of Synap is highly impactful, tailoring content to individual needs for personalized learning experiences. 2. The flashcard system is a standout feature, optimizing retention and recall abilities. 3. The extensive question bank offers a wide range of challenging quizzes across various disciplines. 4. Synap's user-friendly interface ensures ease of use and navigation.5. Integration with existing business processes is seamless, simplifying the incorporation of learning materials into workflows. Cons 1. The variety of pre-existing quizzes could be expanded further to cater to a broader range of subjects and niches .2. Some users may find the initial setup and customization options slightly complex. 3. While integration with existing business processes is generally smooth, a more streamlined integration process would be beneficial for certain organizations. Did you find this review helpful?
Friday, July 2, 2021 #101619 Hamzah As an education company Synap has been an extremely helpful tool for not only our internal team but also for students around the world. Many of our students have benefit greatly from Synaps unique spaced learning feature and overall easy to use platform allowing anyone to easily navigate through the site. What I liked most about Synap was not only the team being incredible helpful with setting everything up and migrating existing content over but the ease of use with the product. The team over at Synap also not only listen to user feedback but have implemented new product feature requests on numerous occasions which is very rare to see. Overall its just made life easier for our students. Did you find this review helpful?
Monday, November 16, 2020 #101620 Alex My overall experience with Synap has been very positive. When the first national lockdown was announced, our business was unable to continue running face to face training so have relied very heavily on this system for the past 6 months to deliver a high-quality product. In a very short amount of time, we put together a number of bespoke courses for new and existing clients. Synap made this much much easier for us to deliver. The best thing about the system is how straightforward it is to learn how to use it. I felt very confident in creating courses after a very short amount of time. Also, I like that once content has been added to the library, I can put together a new course in 10 minutes. I love how responsive the development team is when I need them and how the system is always improving. I really like how as an admin I can switch over to study mode to see what a learner would see. Did you find this review helpful?
Friday, November 6, 2020 #101621 Henda We used the program for online examinations. It was incredibly easy to use. There are so many useful features, e.g the fact that students could access all the sources that they need on the platform, the life-chat function that provided immediate real-time and professional assistance, the recording of the examinations and the clear instructions, made this program ideal for our first online examinations. If I hear of the examination experiences that so many of the other universities had I am so lucky that I found this company. I am never going back to writing a paper-based exam and I will not use another examination provider. This company made the 2020 academic year, that brought unparalleled challenges in tertiary education, a success. I got glowing reviews from students (and not just the ones that passed). We all sing the praises of this programme and the kind people behind it. Did you find this review helpful?