What is Synap?
Synap is an award-winning exam platform that empowers organisations to deliver secure, online exams with ease. Save time and reduce your workload for creating, marking and analysing exams. Customise your tests with a range of question types such as multiple-choice, written question types and multi-media including images and videos. Add timers, randomise questions, or create exams from question banks in just a few minutes. Reduce cheating and maintain exam integrity by stopping copying and pasting or by proctoring the exams. In-depth data and visual reporting available to analyse both candidate and question performance. Easily identify strengths and weaknesses for each candidate.
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Synap Reviews (18)
- ★★★★★18
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Synap receives universally strong praise from users across education and training sectors. The responsive support team emerges as the standout strength, with reviewers consistently highlighting quick problem resolution, willingness to implement feature requests, and a partnership-oriented approach. The platform itself is widely praised for ease of use, spaced learning functionality, and customization capabilities that let organizations tailor courses to their needs.
Users particularly value how quickly they could migrate from paper-based or face-to-face delivery to online assessments during the pandemic, often with minimal training needed. The flashcard system, question bank, and adaptive learning features receive specific mention for supporting student retention and engagement. Several reviewers note the platform worked well for high-stakes exam delivery, with live chat support and recording features that proved critical.
Minor friction points appear occasionally: some users mention that extensive customization can involve code-level work, setup complexity for initial configuration, video upload quality constraints, and one user flagged the AI proctoring as overly sensitive. A few cite timezone differences with the UK-based team and occasional delays in fulfilling requests, though these are treated as minor annoyances. One reviewer noted the proctoring feature may need enhancement in future.
The reviews are genuinely unanimous in their five-star ratings. This consistency suggests either exceptional execution, highly satisfied customers, or both—but the specific details users mention (integration speed, support responsiveness, feature adoption) align across independent accounts.
★★★★★
Wednesday, June 14, 2023
“Pros Nothing is ever too much trouble for them, from…”
Pros Nothing is ever too much trouble for them, from major changes to minor improvements. Their platform is excellent and i highly recommend it, its the service I get from [sensitive content hidden] and the team that i love. Working with Synap is more of a partnership than a transaction and it makes my job so much easier. I also love how customisable the platform is, I have been able to make significant personalisation via Synap to ensure the product does what i want, the way i want it. Cons The product is customisable as mentioned as a pro, but this can sometimes rely on code which can sometimes have an issue but the team are always on hand to respond quickly and resolve. The platform also doesnt do absolutely everything i WANT, but it does do everything i NEED so not a big deal. Reasons for Choosing Synap A number of factors, mainly the ability to work with the team to ensure all my functionality requirements were met at a reasonable price
★★★★★
Wednesday, June 14, 2023
“Pros The customer support, customization of reports super fast results,…”
Pros The customer support, customization of reports super fast results, responsiveness Cons The dual log ins were confusing to all, time difference between Uk and Indiana, the AI was a little picky in their flagging - turning ones head to cough is most likely not cheating Reasons for Choosing Synap It was recommended and vetted by a colleague who did the same thing we do and they loved it. Comments Because of [sensitive content hidden] and her team it was nearly flawless
★★★★★
Wednesday, June 14, 2023
“Pros The platform offered ease of use. Synap provides excellent…”
Pros The platform offered ease of use. Synap provides excellent support. Cons We need to consider proctoring in the future. Reasons for Choosing Synap Price and support offered Comments We needed to provide examinations during the pandemic and Synap supported us to transfer from paper to electronic assessments quickly and easily. The provision has been mostly well received.
★★★★★
Wednesday, June 14, 2023
“Pros The features we like most about Synap are the…”
Pros The features we like most about Synap are the spaced learning, mock exams, and the customer support we receive by the Synap team! When we want to make changes to our platform, they are always there to help us through the process and provide ideas for what we are trying to achieve. Cons We do not have any cons at the moment, we made some adjustments to our platform that made a good impact on the overall efficiency of the product. Comments Synap is a brilliant company, the Synap team truly want to make sure their e-learning platform is excelling and are very helpful when we have a suggestion or any idea.
★★★★★
Wednesday, June 14, 2023
“Pros Our points of contact are a great help, always…”
Pros Our points of contact are a great help, always deliver when necessary Cons occasionally it may take time for requests to be fulfilled but this is only a slight annoyance, the standard at which they are fulfilled completely outweighs the negative of this. Comments My experience with Synap has been great, a very friendly, hands-on team.
★★★★★
Wednesday, June 14, 2023
“Pros Easy to set up, maintain and use. When I…”
Pros Easy to set up, maintain and use. When I have any problems, the chatbox is almost always answered quickly and issue is resolved within 20 mins or so. They listen to our suggestions and take them on board. Cons I think all of our issues have been resolved and, where relevant, our suggestions have been taken on board and a permanent feature. Reasons for Choosing Synap It offered everything we needed in a simple, cost-effective manner.
★★★★★
Sunday, June 4, 2023
“Pros 1. The adaptive learning algorithm of Synap is highly…”
Pros 1. The adaptive learning algorithm of Synap is highly impactful, tailoring content to individual needs for personalized learning experiences. 2. The flashcard system is a standout feature, optimizing retention and recall abilities. 3. The extensive question bank offers a wide range of challenging quizzes across various disciplines. 4. Synap's user-friendly interface ensures ease of use and navigation.5. Integration with existing business processes is seamless, simplifying the incorporation of learning materials into workflows. Cons 1. The variety of pre-existing quizzes could be expanded further to cater to a broader range of subjects and niches .2. Some users may find the initial setup and customization options slightly complex. 3. While integration with existing business processes is generally smooth, a more streamlined integration process would be beneficial for certain organizations.
★★★★★
Friday, July 2, 2021
“As an education company Synap has been an extremely helpful…”
As an education company Synap has been an extremely helpful tool for not only our internal team but also for students around the world. Many of our students have benefit greatly from Synaps unique spaced learning feature and overall easy to use platform allowing anyone to easily navigate through the site. What I liked most about Synap was not only the team being incredible helpful with setting everything up and migrating existing content over but the ease of use with the product. The team over at Synap also not only listen to user feedback but have implemented new product feature requests on numerous occasions which is very rare to see. Overall its just made life easier for our students.
★★★★★
Monday, November 16, 2020
“My overall experience with Synap has been very positive. When…”
My overall experience with Synap has been very positive. When the first national lockdown was announced, our business was unable to continue running face to face training so have relied very heavily on this system for the past 6 months to deliver a high-quality product. In a very short amount of time, we put together a number of bespoke courses for new and existing clients. Synap made this much much easier for us to deliver. The best thing about the system is how straightforward it is to learn how to use it. I felt very confident in creating courses after a very short amount of time. Also, I like that once content has been added to the library, I can put together a new course in 10 minutes. I love how responsive the development team is when I need them and how the system is always improving. I really like how as an admin I can switch over to study mode to see what a learner would see.
★★★★★
Friday, November 6, 2020
“We used the program for online examinations. It was incredibly…”
We used the program for online examinations. It was incredibly easy to use. There are so many useful features, e.g the fact that students could access all the sources that they need on the platform, the life-chat function that provided immediate real-time and professional assistance, the recording of the examinations and the clear instructions, made this program ideal for our first online examinations. If I hear of the examination experiences that so many of the other universities had I am so lucky that I found this company. I am never going back to writing a paper-based exam and I will not use another examination provider. This company made the 2020 academic year, that brought unparalleled challenges in tertiary education, a success. I got glowing reviews from students (and not just the ones that passed). We all sing the praises of this programme and the kind people behind it.
