Carbonite
★★★★★ 1.0 · 2 Reviews
What is Carbonite?
About Carbonite Carbonite, an OpenText company, offers all the tools necessary for protecting data from the most common forms of data loss, including ransomware, accidental deletions, hardware failures and natural disasters. From automated computer backup to comprehensive protection for physical and virtual server environments, Carbonite ensures the accessibility and resiliency of data for any system. What is Carbonite? Carbonite® began in 2005 as the answer to the question: "Why can't there be an easy and affordable way to back up files online?" Founded as a company serving primarily homes and small business users, Carbonite now protects data for more than 1.1 million customers and organizations. In 2016 and 2017, Carbonite acquired EVault and Double-Take Software, expanding Carbonite's data protection portfolio and providing enterprise-grade solutions. In 2019, Carbonite acquired Webroot, which created comprehensive approach to endpoint protection through cloud-based cybersecurity, paired with cloud-based backup and recovery. Carbonite was acquired by OpenText, a global leader in Enterprise Information Management, in 2019. Together, we are a market leader in cyber resilience, offering total endpoint protection and disaster recovery for any sized business.
Alternatives to Carbonite
RecoveryToolsSpotlightRecoveryTools is one of the world’s major leading email migration and data recovery service provider company. Starting from Year… Learn more about RecoveryTools.
21st Century SoftwareSpotlight21st Century Software, Inc. develops and markets recovery assurance and enterprise disaster recovery solutions. For nearly… Learn more about 21st Century Software.
BCMfortBCMfort is an online Business Continuity Management planning software that helps your business control its risk with Proactive… Learn more about BCMfort.
Castellan SolutionsCastellan Solutions is your go-to partner for all things business resilience and continuity. As the global provider of… Learn more about Castellan Solutions.
Centered SystemsCentered Systems is a small independently owned software development company founded in 1989. At Centered Systems, we develop… Learn more about Centered Systems.
CloudfloorDNSCloudfloorDNS, an Everbridge company is a worldwide Managed DNS provider specializing in Anycast DNS, Server Monitoring and… Learn more about CloudfloorDNS.
CohesityCohesity is redefining data management from the ground up to solve a critical challenge facing businesses today: mass data… Learn more about Cohesity.
Collective IdeaWe are a leading software and digital product development business in Holland, Michigan. Since 2005, we’ve been building… Learn more about Collective Idea.
Condusiv TechnologiesCondusiv® Technologies is the world leader in software-only storage performance solutions for virtual and physical server… Learn more about Condusiv Technologies.
Continuity2C2 is an established Business Continuity software provider with a continuing commitment to its customers to evolve with the… Learn more about Continuity2.
Carbonite Reviews (2)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★2
Review Summary
Generated using AI from real user reviews
Carbonite has serious problems with data restoration and payment processing that leave users stranded.
Both reviewers gave the lowest rating and encountered critical failures. The first user discovered that Carbonite does not help restore or import backed-up data to new computers—a task many assume the backup service would handle—and instead suggests paying a third party. The second user faced a payment system loop that prevented them from renewing their subscription and subsequently locked them out of their own files, with customer service unable to resolve the issue or process payment manually.
While the first review suggests the actual backup functionality worked ("I used the backup.....all good"), both experiences point to fundamental gaps in service. One involves unclear responsibility around data migration; the other reveals a critical failure in billing infrastructure that directly prevents account access. Neither reviewer offers any positive aspects of the software itself.
★★★★★
Tuesday, January 31, 2017
“I purchased a new computer. When I tried to upload…”
I purchased a new computer. When I tried to upload my data to the new version of QuickBooks I was informed by Carbonite restoring and importing data isn't their responsibility. I could pay someone to do it. I inaccurately believed moving my subscription to the new computer meant it was moved and ready to go. I had to get the old computer out of the closet, set it back up, then save the QB information to a flash drive. QB support was incredible. Lesson learned.
★★★★★
Friday, February 19, 2016
“I used the backup.....all good. I attempted to pay a…”
I used the backup.....all good. I attempted to pay a subscription fee (required) and the software sent me into an infinite loop and would not let me pay. I spoke to customer service who were unable to assist me or take a payment over the phone. Now I cannot access my files until my subscription is paid....and cannot pay the subscription.........EXTORTION. DO NOT USE THIS COMPANY
