What is AIT?
Advanced Internet Technologies, Inc., (AIT) is a privately-held North Carolina based firm specializing in providing mission critical infrastructure to application, platform and hosting clients. Founded as a garage enterprise in 1995 by Clarence Briggs, a service disabled veteran businessman, AIT is a 100% privately owned Infrastructure as a Service (IaaS) company that provides infrastructure resources to application, platform and web hosting clients around the world ranging from small to medium sized companies and organizations to Fortune 500 businesses, state and federal government entities.
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AIT Reviews (7)
- ★★★★★4
- ★★★★★2
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
AIT's reputation is sharply divided between long-term customers who praise the company and at least one buyer who had a severely negative experience with contract enforcement and project delays.
Most reviewers highlight responsive, knowledgeable support and reliability as core strengths, particularly those with multi-year relationships. One customer of 15 years appreciates their balance of personal attention and technical capacity. Another praises their flexibility and affordable custom configurations. A third notes strong performance and credits the people as the reason for loyalty. One reviewer did experience frustration with initial support but credits a specific team member (Byron Biggs) with turning the experience around through careful listening and troubleshooting.
The main concern comes from a single review alleging serious delays on a website project promised in 2–4 weeks but barely started after four months, followed by aggressive contract enforcement when the customer cancelled. This reviewer also references two lawsuits and eight similar one-star complaints elsewhere.
For most users, AIT delivers on hosting and support. However, prospective customers should clarify project timelines and contract terms upfront, and may want to verify the company's track record on custom development work specifically.
★★★★★
Tuesday, March 31, 2020
“I signed an agreement in the Fall to build a…”
I signed an agreement in the Fall to build a simple website. They promised to complete within 2-4 weeks. After four months, they had barely started. When I finally decided I couldn't wait anymore, I canceled services, and they pursued me for the remaining months on a year contract. Since then, I've found two lawsuits reg: and they have 8 one-star ratings on a website for similar situations. Not an honest company.
★★★★★
Monday, September 30, 2013
Orchardside Yarn Shop“INITIALLY, my experience with the AIT Technical Support Team was…”
INITIALLY, my experience with the AIT Technical Support Team was completely unsatisfactory. It was as though no one I spoke with was really understanding what I was needing and not taking the time to truly listen in order to address the issues. Honestly, it was as though I was speaking one language and the tech support person was speaking another. This was INCREDIBLY frustrating. I spent roughly 5-6 weeks trying to get my new site back up after my previous site had been lost to the public domain. However, once connected with Byron Biggs, ALL CHANGED! Byron LISTENED, UNDERSTOOD and then ADDRESSED! He was patient, professional, friendly and incredibly knowledgeable, troubleshooting from every which way to get the problem resolved. STELLAR customer service! AIT should really look at how Byron handles customer service resolution issues and follow his lead. I was ready to take my domain elsewhere, but Byron saved the account and as long as I now can speak with him, I remain confident that any issues I have in the future can and will be resolved. My thanks to Byron Biggs! He's my hero, indeed!
★★★★★
Monday, September 9, 2013
Auburn Computer“I have used AIT for about 15 years. I have…”
I have used AIT for about 15 years. I have found them to be responsive and professional. They are small enough to give me personalized responses and large enough to meet all my client's hosting needs. Would recommend.
★★★★★
Wednesday, September 4, 2013
Danbailey.com“12 years in and about to renew for another. Some…”
12 years in and about to renew for another. Some of their tools could be better but speed & reliability are great. The people there are what keep me loyal.
★★★★★
Wednesday, September 4, 2013
DIANO“I came to AIT with some specific requirements for my…”
I came to AIT with some specific requirements for my server. They reviewed my list and created the perfect machine at a very affordable price point.
★★★★★
Wednesday, September 4, 2013
“From the start AIT's products and customer service has been…”
From the start AIT's products and customer service has been top-notch. I have very few issues with performance. They even have been extremely flexible the few times that I have failed to pay my bills on time.
★★★★★
Wednesday, September 4, 2013
QBusinesSolutions, Inc.“AIT offers a wide range of hosting options that has…”
AIT offers a wide range of hosting options that has given my business the ability to grow without breaking the bank. Their customer service is prompt and efficient making it easy for me to focus on my business without having to worry about the web infrastructure. I would recommend AIT equally to a Start-Up Business and an Enterprise Business as their staff and engineers have the technical ability to support any kind of client.