benefitexpress
★★★★★ 1.0 · 1 Review
What is benefitexpress?
benefitexpress delivers industry leading benefits administration to employers and partners and is always ‘at the ready’ for their employees. Delivering client-tested, integrated benefits administration, benefitexpress provides technology, flexibility, and customer services to the simple and most complex benefit plans. Services span a suite of end-to-end solutions including a full-service call center, daily administration, integrated ACA administration, reimbursement account administration, dependent eligibility audits, and total compensation statements.
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benefitexpress Reviews (1)
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- ★★★★★0
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- ★★★★★1
Review Summary
Generated using AI from real user reviews
BenefitExpress appears unreliable in handling COBRA administration and payment processing. The single reviewer reports paying several hundred dollars for COBRA setup, only to have the company fail to apply the payment to their account despite cashing the check. According to this account, customer support was inflexible and unhelpful—staff stuck to scripts without problem-solving ability, and supervisors refused to engage directly. The reviewer felt forced to do work the company should have handled themselves, ultimately describing the experience as theft rather than service failure. With only one review available, this feedback cannot be treated as representative, though the severity of the complaint—non-delivery of a paid service—is a significant concern for prospective customers.
★★★★★
Tuesday, February 25, 2020
“Horrible company. Had to use them for Cobra and had…”
Horrible company. Had to use them for Cobra and had to do their work for them. They can't THINK....they can only keep reading non stop from their prepared scripts. Supervisors will NOT talk to anyone. Can't get past the front line of idiots that know absolutely NOTHING. Payment was recieved. Check(s) were cashed. Yet they just could not seem to figure out HOW to connect it to MY cobra account. So paid them $100s nad NEVER got Cobra. Basically they stole the money.
