What is CallTrackingMetrics?
CallTrackingMetrics is the all-in-one call tracking platform that combines conversation intelligence with robust contact center functionality to go beyond driving more informed marketing decisions and facilitate smarter customer acquisition and communication across sales, marketing, and customer service teams. CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, Capterra's Top 20 Call Center Tools report, and as a leader on G2 for both CCaaS and Inbound Call Tracking solutions.
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CallTrackingMetrics Reviews (3)
- ★★★★★2
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
CallTrackingMetrics earns strong marks for solving core call-handling needs with streamlined execution and responsive support.
Users consistently praise the platform's ability to handle 24/7 call routing, department-specific transfers, and the standout feature of making all numbers textable—a meaningful advantage for service businesses that need to catch contacts across channels. The dashboard is noted for being clean and intuitive, and agencies appreciate the billing flexibility for scaling clients. Customer support emerges as a genuine strength; users report quick resolutions both through tickets and live chat.
The main friction point is complexity. While the platform delivers powerful features, its depth means there's a learning curve—users describe it as "really complicated," though they note support readily steps in to unblock issues. Pricing is viewed as reasonable for the feature set. Overall, buyers who need robust call tracking and multi-channel routing see the investment as justified, provided they're willing to lean on the support team during the initial setup.
★★★★★
Friday, March 12, 2021
“It is incredibly streamlined. There isn't a "phone" obstacle that…”
It is incredibly streamlined. There isn't a "phone" obstacle that CTM can't solve for your business. The tracking information alone that it is able to tell you is invaluable and being able to transition from a 9 am-5 pm business to 24-7 and streamline those calls to specific numbers and departments making it possible for our customers to talk to a real person every time and not a voicemail was the growth push we needed and call companies should be striving for! The ablity to make ALL numbers a textable number, is the most innovative thing CTM quite frankly does. Not to miss a call because they texted instead... what more could you want being in the service industry!
★★★★★
Tuesday, November 24, 2020
“CallTrackingMetrics dashboard has a clean interface allowing users of all…”
CallTrackingMetrics dashboard has a clean interface allowing users of all experience levels the ability to quickly make data-driven decisions. The agency billing component helps agencies scale and bill appropriately based on client usage. The support team is quick and attentive both in the ticket system and chat support.
★★★★★
Tuesday, November 17, 2020
“Call Tracking Metrics has every feature I need in a…”
Call Tracking Metrics has every feature I need in a call center platform, and WAY more. The pricing is really reasonable the it's super powerful. Also the customer service is awesome, the platform is really complicated, but if I ever have a problem I just call the customer service and they get it fixed quickly.
