Cicero

For over 15 years, Cicero has helped contact center and back-office organizations improve the productivity and performance of their critical resources: people, systems and processes. Through a strategic commitment to simplifying Activity Intelligence, Process Intelligence and Robotic Automation, Cicero has been at the forefront of the enterprise process efficiency movement. Focused on simplicity of use, and ease of implementation, Cicero software enables customers to understand how and why work happens, and then improve both human and systematic processes. Industry insiders and analysts have consistently recommended Cicero software to complement, extend and simplify many of the industry’s largest, enterprise systems for customer service and back-office operations.