What is CloudTalk?
Smart cloud-based contact center solution CloudTalk is user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs or eCommerce to improve customer experiences and team performance. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. To achieve this, CloudTalk provides more than 50 advanced calling features. Thanks to seamless integration with the favourite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.), CloudTalk helps companies deliver first-class customer experiences, resulting in the growth of their profitably. The only thing you need is internet access. Get started with a 14-day free trial (no credit card required), and see CloudTalk in action.
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CloudTalk Reviews (16)
- ★★★★★16
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
CloudTalk receives uniformly positive feedback from users, with all 16 reviews giving it five stars. Users consistently praise the platform's ease of use, straightforward setup, and reliable call quality with no lag or disconnections. The CRM integration—particularly with HubSpot and Intercom—emerges as a standout feature, allowing seamless syncing between calling and customer records. Multiple reviewers highlight cost savings on international calls, especially for those contacting clients across regions, and appreciate the ability to record calls for training purposes.
The main practical complaint centres on mobile number call rates, which run at 9 cents per minute compared to 1 cent per minute for landline numbers—a notable cost difference users want prospective buyers to understand. Customer support is mentioned positively across several reviews as fast and responsive. The platform handles high call volumes well and serves both single-user and multi-team setups. One user notes the application is useful for small team collaboration through notes and call tracking features.
Overall, CloudTalk appears to deliver on its core promise of simplifying business communications and call management. The uniform five-star rating reflects genuine satisfaction among existing users, though prospective buyers should factor in call pricing structure based on their calling patterns.
★★★★★
Friday, December 31, 2021
“CloudTalk has allowed me to focus more on what's essential…”
CloudTalk has allowed me to focus more on what's essential - establishing long-lasting partnerships with clients abroad, not worrying about enormous cellular bills.
★★★★★
Friday, December 31, 2021
“Simple and easy to use. I find it great when…”
Simple and easy to use. I find it great when you have to call multiple countries and also track who you have called and when you called them. The system is also reliable, meaning it is always up and running.
★★★★★
Thursday, December 30, 2021
“The app is simple and easy to use. The customer…”
The app is simple and easy to use. The customer support was helpful and quick to solve a minor issue I had with the mobile app.
★★★★★
Thursday, December 30, 2021
“We made the switch to CloudTalk to try and ease…”
We made the switch to CloudTalk to try and ease a lot of our admin duties when it came to monitoring inbound and outbound calls. The transition was smooth and it was easy to navigate the application for our team. We receive quite a lot of calls on a daily basis, so being able to see details relating to the caller as well as being able to link their details to Intercom to follow up is extremely useful for us.
★★★★★
Wednesday, December 29, 2021
“CloudTalk has allowed me to be more flexible regarding my…”
CloudTalk has allowed me to be more flexible regarding my business communication with my clients abroad. Since I'm based in Europe, I always have encountered difficulties contacting my partners in the States cost-efficiently. However, now using CloudTalk, I don't need to worry about my cellular expenses anymore, and I can focus on establishing strong business partnerships. Highly suggested!
★★★★★
Wednesday, December 29, 2021
“This solution has helped me gather multiple regions under a…”
This solution has helped me gather multiple regions under a single account regardless of how many devices are being used—in general, highly suggested.
★★★★★
Wednesday, December 29, 2021
“We needed a dialer for our CRM and tested Cloudtalk.…”
We needed a dialer for our CRM and tested Cloudtalk. Since first day one we are very happy with it because everything works and the Support is very fast as well. I highly recommend Cloudtalk. The only Point I want to mention are the costs of 9 Cent per minute if you are calling with a mobile number which you need to by as well. The landline number is cheaper and costs only 1 cent per minute.
★★★★★
Wednesday, December 29, 2021
“Fantastic product - does exactly what it is supposed to…”
Fantastic product - does exactly what it is supposed to do. Quick and easy integration with CRM, easy and intuitive interface plus a nice bundle of features that should have you leaving your old provider without a second thought.
★★★★★
Friday, December 3, 2021
“You can use multiple users with one account or purpose;…”
You can use multiple users with one account or purpose; it is faster than calling via phone, and also, the quality of calls is terrific; I can even record the calls and go back to training purposes.
★★★★★
Wednesday, November 24, 2021
“Hubspot + Cloudtalk Best 1 2 punch combo easy We…”
Hubspot + Cloudtalk Best 1 2 punch combo easy We use Hubspot and Cloudtalk together and it works great! Something we do on Cloudtalk puts a record on Hubspot and vice versa. That's how great it is.
