What is Crowdstack?
Crowdstack Pro (formerly called Hoop.la) is a customizable and easy-to-use engagement hub for your community. As a SaaS, there's no coding, it just works. Easily collaborate and communicate with fans, volunteers, constituents, customers, employees, and influencers. Bring everyone together in a public or private (or mixed) space with forums, blogs, photos, videos, chats, calendars, databases and more. Our fully responsive design makes mobile experience a pleasure. Use our APIs to integrate with the rest of your marketing stack, and single sign-on for member authentication. Social Strata, the makers of Crowdstack Pro, was founded in 1998, and was responsible for many of the innovations that are now industry-standard for community platforms. We apply our 20+ years of community management expertise to help our customers launch and grow successful communities.
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Crowdstack Reviews (1)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Crowdstack's inflexible pricing structure cost them a customer who was ready to commit. The reviewer needed just one additional feature—custom wording—beyond what the Foundation plan ($399/mo) offered, but the next tier up (Complete) jumped to $999/mo and couldn't be customized. When they proposed paying a modest premium for that single feature, Crowdstack refused to negotiate.
The core complaint is rigid, all-or-nothing pricing that lacks the flexibility competitors offer. The reviewer notes that similar tools often bundle such features for free as part of customer acquisition strategy, and questions why Crowdstack would forfeit thousands in annual recurring revenue rather than accommodate a reasonable request from a committed prospect. From their perspective, subscription relationships require partnership and some give-and-take, not blanket refusals that drive buyers away.
This is a single review, so take it as one customer's experience rather than a pattern. Still, it points to a real tension: if your target market needs à la carte customization but your model forces them into expensive bundles, you may lose deals that would otherwise close.
★★★★★
Monday, October 12, 2020
“We did a trial of Crowdstack and planned on using…”
We did a trial of Crowdstack and planned on using the service. Unfortunately, their pricing model is way too inflexible. Their Foundation plan had nearly everything we were looking for, except that we also required the custom wording feature, as Crowdstack uses some terminology on their pages that we wouldn't use. The Foundation plan was $399/mo and when we got a custom quote for the Complete plan, it was going to be $999/mo. So, we would have had to pay $600 more per month just for the custom wording feature, since we didn't require any of the other features in the Complete plan. When we offered to pay a little more for the custom wording feature (to be honest, most of their competitors have thrown in features like this for free to entice us to sign up), Crowdstack repeatedly said it wasn't possible. First, from a sales perspective, what company would ever build a sales model that is so rigid? Second, what company can throw away $5,000+ in annual revenue, especially when the request from a potential client is pretty reasonable? Selling long-term subscriptions, as Crowdstack does, requires partnerships with clients...not sticking to rigid policies that don't make any sense. It's unfortunate...this could have been a good company...big down vote for me.
