What is FastSpring?
FastSpring is the trusted ecommerce partner for companies that sell software around the world. With FastSpring’s full-service ecommerce solution, you can sell more, compete big, and stay lean. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Nebraska and Amsterdam. For more information, please visit **https://www.fastspring.com.**
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FastSpring Reviews (4)
- ★★★★★2
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★2
Review Summary
Generated using AI from real user reviews
FastSpring splits sharply between users who experienced serious problems and those satisfied with the platform long-term. The two one-star reviews describe order fulfillment failures and unresponsive support, with one customer reporting an order never arrived and receiving dismissive replies citing a wrong email address. The other notes poor service since acquisition.
In contrast, long-term users praise the platform's robust feature set and especially its customer service, which both highlight as exceptional compared to competitors. They value how FastSpring handles complex payment logistics—VAT, refunds, multi-party fee splits—removing friction from international and multi-vendor transactions. The administrator interface is described as dated but functional. Both positive reviewers report years of reliable use, suggesting stability for established customers.
The gap between these experiences is significant. New or casual buyers appear to face friction during onboarding and support responsiveness, while established merchants report the platform as dependable and feature-complete. If you're evaluating FastSpring, direct questions to their support about order processing and response times would be prudent given the conflicting signals.
★★★★★
Saturday, September 22, 2018
“Make and order and never received it!!! I keep sending…”
Make and order and never received it!!! I keep sending email and received answer as the order was emailed, and they identify a different email than the one I provided!!!! They have an answering message on their phone line so don't bother to call them (FastSpring +1 877-327-8914) WILL NEVER ORDER TROUGH THEM IN THE FUTURE!!!
★★★★★
Friday, August 15, 2014
★★★★★
Wednesday, January 15, 2014
Visikord Interactive“FastSpring is the online merchant we've been using for our…”
FastSpring is the online merchant we've been using for our software product since 2011 and I'm very happy with it. The UI for the account administrator is somewhat old school but it is robust and has had all the features we've needed so far. Most important though is that FS handles all the different ways of payment and things like VATs and refunds and referral fee splitting etc., ie. they've made it simple and easy for money to move between the parties involved while taking care of all the details. And also as the other review says the customer service is top-notch.
★★★★★
Tuesday, January 14, 2014
Kala Development“In my experience, FastSpring is a really easy to use,…”
In my experience, FastSpring is a really easy to use, intuitive platform for selling SaaS and desktop software online. I tend to do lots of research before making decisions and we've been extremely happy over at FastSpring. It’s got all the functionality you need to avoid spending any significant development time, unlike a lot of other more basic solutions. And their customer service is outstanding - unlike anything I've experienced with other e-commerce vendors. I can see why they have such a happy and diverse user base. Very strongly recommended.