Gorgias

Gorgias is an AI-powered customer support platform built specifically for ecommerce businesses. Designed to streamline support operations and increase online sales, Gorgias enables merchants to manage all customer interactions from one unified helpdesk — including email, live chat, social media, SMS, and more. With advanced conversational AI, Gorgias helps ecommerce brands resolve common customer inquiries instantly, such as order tracking, returns, and shipping updates. At the same time, it intelligently routes complex issues to human agents, improving response time and overall customer satisfaction. Gorgias integrates deeply with major ecommerce platforms like Shopify, BigCommerce, and Magento, allowing support teams to view customer order history, edit orders, issue refunds, and respond to questions without leaving the helpdesk. This seamless workflow reduces ticket volume and saves valuable time for growing support teams. More than just a support tool, Gorgias helps online stores boost revenue by identifying high-intent visitors and proactively engaging them with personalized messages and product recommendations. Brands using Gorgias often turn customer service into a profit center, converting support conversations into sales. Today, over 14,000 ecommerce brands — including Steve Madden, Glossier, and Marine Layer — trust Gorgias to provide fast, efficient, and personalized support that scales with their business. Whether you’re looking to reduce response times, improve customer satisfaction, or increase ecommerce conversions, Gorgias offers the tools and automation you need to deliver a better customer experience. Learn more about how Gorgias can transform your ecommerce customer support at www.gorgias.com.