Hostcomm

Hostcomm Product Details

Productivity Addons & CRM Integrations

And Hostcomm haven’t just settled for the standard features. We have created a number of our own productivity applications and integrations. Here are some of our most popular options:

• Click to Dial from CRM to improve Agent productivity
• Improve efficiency with logic based Agent Scripting and Data Capture
• Monitor your campaign in real-time with our Activity Wallboard and Dashboards
• Use Advanced Reporting to improve campaign effectiveness
• Offer PCI DSS Compliant Payments with our Payment IVR
• Create SMS Campaigns - send messages and respond to your customers by text.
• Screen your calls in real-time with TPS Screening
• Apply our Advanced Call Recording Search Facility to efficiently collect, store and even remove unwanted conversations.
• Intelligent Call Routing can transform a potentially bad customer experience into successful and positive one.
• Manage peaks in call traffic with our improved Queue Callbacks.

Hostcomm Support & Customer Service

Professional Technical Support

A key benefit of working with Hostcomm is access to high quality technical support provided by our in-house team of engineers. They will ensure that your service is set up quickly and reliably. And they are always at the end of the phone if you have a problem or need specialist advice. We don’t ration our telephone support, it is unlimited for all our clients.

Hostcomm Pricing

• Agents Monthly Fee
• 1 to 5 = £ 150
• 6 to 10 = £ 225
• 11 to 20 = £ 275
• 21 to 30 = £ 350
• 31 to 40 = £ 450
• 41 to 50 = £ 1,000
• 51 to 60 = £ 1,250
• 61 to 90 = £ 1,000
• 901 to 100 = £ 1,250
• 100+ = Contact the sales team

Note that there will also be a one off set up fee which will vary based on number agents.

Hostcomm Free Trial Information

Our contact centre services all have a 7 day free trial available.