Huboo
★★★★★ 1.0 · 2 Reviews
What is Huboo?
We are disrupting ecommerce fulfilment. Growth: We help ecommerce retailers to scale and succeed by taking care of their fulfilment needs. This allows you more time to do what you do best - grow your business.
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Huboo Reviews (2)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★2
Review Summary
Generated using AI from real user reviews
Huboo receives consistently poor ratings from users, with both reviewers giving one star and describing serious operational failures.
Both customers report fulfillment and billing problems as central frustrations. One user experienced lost stock, incorrect items shipped repeatedly, and erratic billing that deviated from agreed terms. The other faced disputed storage charges—Huboo claimed 15 pallets stored when the customer believed only 4 were present—and refused to provide photographic evidence or allow warehouse visits to verify inventory.
Customer support emerges as a major weakness across both accounts. One reviewer describes support tickets piling up with few resolutions; the other notes that cases are closed quickly but issues remain unresolved. Beyond shipping delays and delivery issues, users highlight lack of transparency around storage and billing practices, making it difficult to trust the company's records or dispute charges.
Both reviewers recommend exploring alternative fulfillment providers. The combined picture suggests potential issues with inventory tracking, billing accuracy, and responsiveness to customer concerns—factors that would affect most businesses relying on third-party logistics.
★★★★★
Monday, March 18, 2024
“The onboarding process was simple and it appeared Huboo could…”
The onboarding process was simple and it appeared Huboo could handle all of our requirements, sadly they are a farse. It was only when they began processing our orders that the whole thing fell apart. I had serious fulfilmentfrustrations trying to fix any of the issues, these included: Increasing the prices we had agreed in the original terms. Losing huge amounts of stock we sent into their warehouse. Erratic billing, bills were incorrect or inconsistent. Terrible shipment tracking, it was unavailable or broken despite being shipped on a trackable service. Support tickets just piled up and very few tickets were ever resolved. The wrong items were continually sent despite us requesting action to stop it happening. Save your time, your money and your business by using a reputable company to provide your fulfilment requirements. If you read around you will find the honest reviews of Huboos performance.
★★★★★
Tuesday, October 3, 2023
“Hi, I have been using their services for almost 2…”
Hi, I have been using their services for almost 2 years. I couldn't get any reliable response from the customer support team. They reply and close the cases very quickly but the issues are not sorted most of times. Rather than most common delivery issues, I want to let you know about their storage fees and their billing on these services. I had a right run-in with them about one of my storage bills. They claimed I had 15 pallets stored with 'em, but I haven't sent more than 10 pallets their depot in the past 2 years. Upon my calculation, we have maximum 4 pallets and the 2 of them were delivered in July and Aug 2023. They say they don't charge for the first 2 months, so they should only be charging me for the rest. When I ask for some photos of my pallets, they couldn't deliver. When I want to schedule a warehouse visit, they told me it could be available after their consolidation of my pallets. There is no evidence or proof of the volume of your stored items. And to top it all off, they charged me a storage fee that's so high, it's hard to believe! It might be ok, if we can discuss fairly. This is why I want to mention this case here. There is no doubt, think twice and talk with the people currently work with them.
