Intradiem

Intradiem is the only contact center automation solution that dramatically increases your efficiency while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for your contact center agents with rules that are triggered in real-time by your actual service level conditions. The result for you is increased productivity and a highly measurable return on your investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. We are powering over 1 billion automated actions annually and have saved our customers over $140 million in the past 2 years, all while improving agent engagement and the end-customer experience.