iSalus Healthcare
★★★★★ 1.0 · 1 Review
What is iSalus Healthcare?
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iSalus Healthcare Reviews (1)
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- ★★★★★1
Review Summary
Generated using AI from real user reviews
iSalus Healthcare receives a scathing assessment from this user, who warns potential buyers to avoid the platform entirely. The reviewer cites difficult, unfamiliar software that creates friction for clinicians, combined with high pricing for what is offered. More seriously, they allege unethical billing practices, including overbilling, charges for non-existent practitioners, and denial of EMR access despite ongoing payments. The company reportedly holds patient records hostage pending disputed charges.
Customer support emerges as a critical weakness, with the reviewer describing the entire team as unresponsive—particularly the accounts receivable department. The user also notes an F rating from the Better Business Bureau of Indiana. This single review paints a picture of a vendor with significant operational and ethical concerns that would warrant thorough due diligence before any contract commitment.
★★★★★
Tuesday, August 25, 2020
“The EMR is not only difficult but unfamiliar to clinicians.…”
The EMR is not only difficult but unfamiliar to clinicians. iSalus is on the pricey side for EMR. They are unresponsive to customers, billers, etc. They sport an F rating from the BBB of Indiana. Worst, their billing practices are unethical. They have overbilled and billed for practitioners that do not exist, while denying access to the EMR that they continue to bill for. A/R is unresponsive as is the entire staff. AT this time they are holding the patient medical records hostage for payment they are not due. Stay clear of this company.
