What is Knowledge Powered Solutions?
Universal Knowledge from KPSOL is a powerful, feature rich and highly configurable SaaS Knowledge Management System, providing comprehensive content capture, search, collaboration, and analytics functionality. This enables both internal employees and customer facing organisations to significantly increase productivity. An advanced search takes users directly to the relevant answer within long documents, saving time and improving accuracy. Comprehensive content management processes combine with high levels of insight ensuring knowledge can be managed centrally with minimal administration overhead. Team workspaces can be configured by team leaders in just a few minutes and shared with team members to ensure the most needed content is instantly available to complete team tasks quickly and increase employee productivity. Deployed as a Software as a Service (SaaS) using Azure hosted hardware allowing customers to select the region to deploy the server to retain their data sovereignty.
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Knowledge Powered Solutions Reviews (2)
- ★★★★★2
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Knowledge Powered Solutions earns strong marks for ease of use and quick implementation. Both users praised its straightforward setup — one deployed it across two applications in just five days — and its ability to index diverse knowledge sources without complexity. The natural language search with self-learning capabilities stands out as a core strength, alongside practical management tools for authoring, moderation, and expert routing. One reviewer highlighted its value as an independent product without vendor lock-in, enabling faster ROI.
On the content side, users found it simple to harvest knowledge from other systems and appreciated the AI-driven linking of search phrases to topics. Taxonomy setup and access controls were also straightforward to configure. Customer support receives a specific mention as consistently responsive from onboarding through ongoing support. No significant criticisms emerged across these reviews; both users gave five-star ratings and focused on operational strengths rather than shortcomings.
★★★★★
Tuesday, September 10, 2019
“Easy to use and implement (it took us 5 days…”
Easy to use and implement (it took us 5 days to live pilot on two separate Service Desk applications). Simple to index in local, network and external knowledge sources. Excellent natural language search engine with automated self learning from contextual searches. Good tools for knowledge management and workflow e.g Authoring, Moderating, Ask Expert, Hot Topics and Required Reading. Independent product not tied in to any other application or bloat so rapid ROI. Excellent Customer Service from first contact to in life support and development
★★★★★
Friday, September 6, 2019
“Easy to harvest knowledge from other systems. It has AI…”
Easy to harvest knowledge from other systems. It has AI like functionality of linking search phrases to topics. Taxonomy setup and linking of user rights is easy to do. Good management of content capability..
