What is LiveVox?
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive performance in your contact center. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.
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LiveVox Reviews (4)
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★3
Review Summary
Generated using AI from real user reviews
LiveVox receives mixed but largely negative feedback from users, with one strong advocate and three highly critical accounts.
The one satisfied customer praises LiveVox's compliance and cost savings, particularly its Human Call Initiator (HCI) technology, which they credit with helping them run a sustainable business while avoiding legal exposure. They also note appreciation for the addition of omnichannel capabilities.
The three negative reviews focus on serious operational and commercial issues. Users criticize the confusing internal language and poor user interface, requiring specialist knowledge to navigate. Pricing emerges as a major pain point—reviewers describe costs as 10–15x higher than competitors, with hidden fees and surprise contract terms that can lock customers into six-figure commitments for services that competitors bundle standard. One review flags concerns about reward fulfillment and trustworthiness in customer dealings. The HCI technology itself is acknowledged as legally valuable under TCPA regulations, but users feel it does not justify the overall experience, cost structure, or company approach. One reviewer called it simply "the most flawed system I've ever worked on."
★★★★★
Thursday, July 25, 2019
“The most forward thinking enlightening tech company we've worked with…”
The most forward thinking enlightening tech company we've worked with to date. Can explain how much $$ they've saved us in compliance and legal costs. HCI (human call initiator) is everything we need to run a sustainable business. Now they provide us Omnichannel as well. 5 star no doubt.
★★★★★
Wednesday, March 20, 2019
“Not very trustworthy folks. They don't even deliver the promised…”
Not very trustworthy folks. They don't even deliver the promised rewards for completing their surveys. They want to force you to engage in a product implementation discussion before they will give the already-earned reward. They claim the rewards were lost in the mail (lost in cybermail?). All responses clearly indicate a farce.
★★★★★
Thursday, January 17, 2019
“This is a company with predictive dialing software. It charges…”
This is a company with predictive dialing software. It charges 10-15x what competitors do. Its only leg to stand on is something called the Human Call Initiator. It is essentially a predictive dialer that legally is not a predictive dialer because it has human intervention. This is extremely valuable due to TCPA laws that have changed. That being said this is a terrible company to work with. PROS: they answer the phone when you call. THey have bulletproof legal protection CONS: They speak in code. They literally sort of laugh about it and call it "their language." You need a full time professional with a background in I.T. just to comprehend what they are even saying. Their user experience and user interface are incredibly not user friendly. The worst part? They charge incredible amounts of money for tasks that every dialer includes in their price. They are constantly tacking on thousands of dollars for services they've promised, only to later tell us they need to lock us into contracts that would tie us into 100k plus. I am desperately seeking a company that has a similar service and if you find one, let me know. There HAS to be someone that can do what they do for a lower cost that understands how to talk to customers. This company, once the have a competitor, will die.
★★★★★
Wednesday, June 18, 2014
resurgent“Hands down most flawed system I've ever worked on”
Hands down most flawed system I've ever worked on