MINDBODY
★★★★★ 3.6 · 5 Reviews
What is MINDBODY?
Connecting the world to wellness MINDBODY emerged from the simple idea that small business owners deserve the time to focus on what matters most: their customers. Our software has transformed that vision into the world's leading wellness services marketplace, linking hundreds of thousands of passionate health, wellness, and beauty professionals to the millions of clients they serve.
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MINDBODY Reviews (5)
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★1
- ★★★★★1
Review Summary
Generated using AI from real user reviews
MINDBODY divides users sharply: some find it well-suited to their business and praise the interface and support, while others feel trapped by rising costs, poor functionality for their needs, and punitive exit terms.
Supporters highlight the ease of booking for clients, straightforward setup, and responsive customer service that walks users through problems. Small studios offering yoga, barre, or spa services report satisfaction with the all-in-one scheduling and website-building tools. One user noted the software kept their operations organized and affordable.
Critics raise more serious concerns. Pricing has reportedly escalated dramatically over time, with one user's membership fees quadrupling in four years. The platform bundles extensive features most small businesses don't use, forcing them to pay for unused functionality. The mobile app has stability issues, and inconsistent support advice creates confusion. Most damaging, users report that data extraction upon departure is costly, incomplete, and comes with strings attached—opting into a data export apparently terminates support access entirely. One owner encountered incomprehensible payment systems and described the exit process as punitive.
The stark divide appears to track business type and growth trajectory. Established studios report contentment; smaller or scaling businesses hit by price increases and locked into the platform express deep frustration and regret.
★★★★★
Tuesday, January 29, 2019
“Not only did Mindbody onboard my small business and raise…”
Not only did Mindbody onboard my small business and raise our rates tremendously, the functionality is not good and what one agent tells you is not what another says. The way that payment info interacts with the app and the database for clients is terrible and doesn't share info. The mobile app sometimes hangs up and I have been given work arounds like "click on another client and come back", which is code for we didn't bother to test our program before selling the portion to you. Another issue is that the majority of the functionality doesn't even apply to my business, yet I have to pay for it regardless. I would run and not walk to another company. I plan to leave as soon as I can.
★★★★★
Wednesday, October 10, 2018
“This has a lot of bells and whistles. Fancy for…”
This has a lot of bells and whistles. Fancy for sure; would be great for a club. However, if you are truly a small business think long and hard before committing to mindbody. The price for taking recurring gym memberships QUADRUPLED in the four years I used them. When I decided it was not sustainable, it cost me hundreds of dollars to get the stored credit card info out of their server. When I got it it was only half of the information. When I called to ask about the missing people, and about the data itself I was told that when I agree to have that set of reports run I also agree to cut all ties with mindbody including access to their support. So think long and hard because while it is pretty and fancy and does lots of cool stuff, it’s pretty ugly on the other side.
★★★★★
Monday, August 1, 2016
“I am a Pure Barre client that uses Mindbody software…”
I am a Pure Barre client that uses Mindbody software to book classes. I like that I can use Mindbody on my phone to see the class schedule, book a class, cancel a class, and see my attendance. My only suggestion would be to allow clients to tally their number of classes.
★★★★★
Tuesday, February 24, 2015
“I'm very pleased with this software for my business. My…”
I'm very pleased with this software for my business. My studio offers yoga classes, workshops, teacher trainings as well as spa services. I love how organized and easy it is to build the site and link it to my website. I love the customer service at MindBody. Anytime I don't know how to do something, it is so easy to call them and they walk me through it. I would absolutely recommend any business in this industry to use this software. We are a small studio, so this option is also the most affordable and keeps me organized.
★★★★★
Monday, June 2, 2014
“Great all in one online booking and scheduling software. Easy…”
Great all in one online booking and scheduling software. Easy to use interface, top notch support, easy to break through issues and give the customer what they want. I'm really pleased with their service so far. Recommended.
