MoonPay
★★★★★ 1.0 · 1 Review
What is MoonPay?
MoonPay is a financial technology company that builds payments infrastructure for crypto. Our on-and-off-ramp suite of products provides a seamless experience for converting between fiat currencies and cryptocurrencies using all major payment methods including debit and credit card, local bank transfers, Apple Pay, Google Pay, and Samsung Pay.
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MoonPay Reviews (1)
- ★★★★★0
- ★★★★★0
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- ★★★★★1
Review Summary
Generated using AI from real user reviews
MoonPay's customer service and transaction reliability are in serious question based on this account. The reviewer's cryptocurrency purchase became stuck in processing for an extended period, with money deducted from their bank account but no assets delivered. Despite multiple support requests, they received no communication from MoonPay or the partner platform Lobstr.
The core issues here are unresolved transaction status and complete absence of customer support responsiveness. The reviewer interprets the situation as deliberate retention of funds, though whether this reflects a genuine scam, technical failure, or overwhelmed support infrastructure cannot be determined from a single report. What is clear is that the combination of frozen transactions, fee deduction, and radio silence created a serious trust breakdown. Anyone considering MoonPay should factor in potential difficulty obtaining help if something goes wrong.
★★★★★
Monday, May 9, 2022
“My purchase of XLM within Lobstr via MoonPay is still…”
My purchase of XLM within Lobstr via MoonPay is still pending and stuck at the Processing stage from 5 May 8.42pm. Have emailed MoonpPay 4 times. No communication whatsoever. They have taken my £200+£7.99 fee from my bank. Also asked Lobstr for assistance from within portal. Not a reply from any one. So, the plan is to compile a list of user who have order via MoonPay and never got their XLM, etc and go to them as a group. Customer service is total crap and now into stealing from customers in guise of pending transactions and hoping customers will let their hard-earned monies go. Such a scam...I am not done with MoonPay...you are heading for a PR scandal. Order ID: ba8337ca-01ec-41b7-971f-932e132f82d7
