Noble Systems

Noble Systems Corporation (NSC) was started as a technical-communications company built around a solid foundation of call centre management experience. A pioneer within the industry, founder James K. Noble, Jr. utilised early predictive dialling software in the operation of his own call centres. Realising the benefits of automating the calling process, Mr. Noble began to focus on ways to improve the technologies. Seeking a balance between functionality, flexibility and affordability, he assembled a team of experienced call centre professionals. Their working knowledge of the industry was the force behind the creation of an innovative system. In 1985, their efforts were rewarded with the design and development of a superior predictive dialler and the Noble® solution was born. Recognising the need for advanced call automation among his colleagues, Mr. Noble began selling the system to others in the industry. Noble Systems Corporation was officially formed in 1989 to further the distribution and support of the Noble suite. The company hit the ground running, supplying the call centre industry with a revolutionary and proven product and an experienced support team. Noble Systems has been growing ever since, with a focus on identifying new technologies and new applications to improve the management and efficiency of customer contacts, and providing its clients with these new tools to help them take advantage of new opportunities. Our clients help drive innovation by submitting feature requests and considerations, which our system specialists incorporate into the system, emerging with a more useful and productive product. Call centre partners and an in-house team serve as a corporate testing ground for new enhancements; comprehensive testing in this live environment allows us to observe how products respond when applied to the rigors of an active program, before they are distributed to the wider client base. Along the way, Noble has expanded its offerings and strengthened its market presence and intellectual properties with the addition of complementary brands and products from companies that share Noble’s core market strengths and corporate philosophies on innovation, people and service. These acquisitions have helped Noble Systems advance its commitment to providing the best in leading-edge contact centre solutions for both Enterprise and SMB organizations. Today, Noble Systems is a global leader in the customer communications industry, providing the world's best 'total solution value’ in Contact Centre, Workforce Management, and Analytics technologies. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, and resource management tools for companies of all sizes, helping them convert their call centres into true profit centres. Through our premise, cloud, and innovative premise/cloud hybrid environments, Noble Systems currently serves as the technology vendor of choice for tens of thousands of agents at client sites around the world, powering millions of customer contacts each day. The worldwide Noble Systems network is headquartered in Atlanta, Georgia, and has more than 500 employees, including regional and international offices to serve the North American, APAC, LATAM and EMEA regions.