PrimePay
★★★★★ 4.2 · 5 Reviews
What is PrimePay?
Since 1986, PrimePay has been helping small businesses get time back in their day to focus on what matters most. This is possible through our payroll, HR, Time Clock and benefits admin services that help to ensure compliance and provide exceptional support during the employee lifecycle. Our unique service model, single-source solutions, proprietary SSAE 16 Type II compliance solutions, and rigorous security practices help business owners maximize efficiency at every stage of business growth. We provide a unique and exceptional experience to each of our clients thanks to our homegrown roots. From one employee to 100, our clients count on us to consistently do the right thing for their business, their staff, and their own peace of mind.
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PrimePay Reviews (5)
- ★★★★★4
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
PrimePay has earned strong praise from most users but faced a catastrophic failure for at least one customer that resulted in serious compliance and financial consequences.
Four of five reviewers consistently highlight the software's ease of use, reliable automation, and responsive customer support. Users appreciate the intuitive interface, customizable reports, automated tax calculations, and timely reminders for filing deadlines. Multiple reviewers emphasize feeling confident delegating payroll to the system and having direct phone access to local support staff when questions arise.
The single negative review describes a drastically different experience: missing quarterly filings across multiple states, delayed discovery of the error by nearly two months, and a cascade of penalties and legal costs spanning nearly a year. The reviewer reports spending thousands in attorney fees and ongoing penalty notices. This account raises serious questions about the reliability of filings despite the software's automated features.
The stark contrast between reviews suggests PrimePay may work smoothly for many users but carries material risk of critical failures in tax compliance and reporting—failures that can trigger substantial downstream costs. Buyers should weigh the positive majority experience against the severity of the single documented failure and consider whether the vendor's error handling and accountability meet their risk tolerance.
★★★★★
Tuesday, May 23, 2023
“I've been using PrimePay Payroll Software for over a year…”
I've been using PrimePay Payroll Software for over a year now, and it has become an integral part of my business operations. This software has never let me down, and I can always rely on it to handle my payroll with utmost accuracy and efficiency. The customer support team is incredible—whenever I have a question or need assistance, they're quick to respond and provide clear and helpful solutions. The customizable settings and automated features make it easy to adapt the software to my specific business needs. I feel confident knowing that PrimePay is taking care of my payroll, allowing me to focus on other aspects of my business. If you're searching for a reliable and trustworthy payroll solution, look no further than PrimePay!
★★★★★
Saturday, May 20, 2023
“I never thought I'd say this, but PrimePay Payroll Software…”
I never thought I'd say this, but PrimePay Payroll Software has made handling payroll a breeze! This software has completely transformed the way I manage my company's payroll. The user-friendly interface and step-by-step guidance make the entire process feel like a cakewalk. I particularly appreciate the customizable reports feature, which allows me to analyze payroll data and track expenses effortlessly. The automated reminders for tax deadlines have saved me from many last-minute panics. With PrimePay, I no longer dread payroll days; in fact, I find myself enjoying the process. It's like a game, but with real money! If you want to take the hassle out of payroll, PrimePay is the way to go.
★★★★★
Wednesday, May 17, 2023
“I've been using PrimePay Payroll Software for my small business…”
I've been using PrimePay Payroll Software for my small business for the past six months, and I couldn't be happier with it! This software has simplified my payroll process and saved me so much time and effort. The user interface is intuitive and easy to navigate, even for someone like me who isn't particularly tech-savvy. I love how I can easily manage employee information, calculate wages, and generate pay stubs with just a few clicks. The automated tax calculations and filings are a lifesaver too! PrimePay has truly made my life easier, and I highly recommend it to any business owner looking for a reliable payroll solution.
★★★★★
Wednesday, February 14, 2018
“PrimePay is easy to use and if I ever do…”
PrimePay is easy to use and if I ever do run into any problems they make it easy for me to call! If I'm not sure about an aspect of the sw or a particular report, thankfully, I can pick up the phone & am greeted by someone local, willing to answer and help in any way!
★★★★★
Wednesday, November 20, 2013
“HORRIBLE COMPANY! Within 6 months I was having issues of…”
HORRIBLE COMPANY! Within 6 months I was having issues of quarterly statements not being submitted or payments not being received. By the end of the first year I was already looking for a new company. When I informed them we did not need their services anymore they "accidently" forgot to submit my entire first quarter reports...FOR ALL OF THE STATES WE WERE REGISTERED WITH! Remind you they didn't realize this until almost 60 days after they were due!! They then mailed me the reports to do myself which took an entire day of writing letters, printing checks, and mailing myself. Oh, and it cost over $100 to mail out which they REFUSE to refund us. In all, the company spents $1000's in attorney fees and hourly wages to fix everything PrimePay had done...to include the numerous letters for penalties and fees that continue to come almost 9 months later. Don't use this company. It is the worst of the worst!!!!!
