RenWeb
★★★★★ 1.5 · 2 Reviews
What is RenWeb?
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RenWeb Reviews (2)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
- ★★★★★1
Review Summary
Generated using AI from real user reviews
RenWeb receives poor marks from its users for a non-intuitive interface and significant functional limitations. The two reviewers give it 2 and 1 stars respectively, citing frustration as the dominant sentiment.
Users criticise several specific pain points. Report filtering is described as restrictive, making it hard to extract the data you need. One reviewer flagged an accounting issue where pre-entered payments don't automatically clear once charges post, skewing financial reports. The other complained about unhelpful defaults—documents set to expire after just one day rather than a week, links that won't open in new tabs, and minimal customization options for link naming despite what users pay for the platform. Duplicate link names in the interface also cause confusion.
Customer support receives a brief positive mention from one reviewer, suggesting that human help is responsive even if the product itself is not. Neither user recommends RenWeb, and the criticism focuses on usability and design choices that feel inflexible rather than outright technical failure.
★★★★★
Thursday, December 5, 2019
“I have not been very impressed when working with RenWeb.…”
I have not been very impressed when working with RenWeb. I find that it is not intuitive, and has a number of unnecessary issues that make it difficult to use. I don't recommend it. I've had good experiences with customer support. Running reports out of RenWeb is a pain, and you are extremely limited on what information you can filter in order to get the report that you need/want. Also, if you enter a payment prior to the charge being added to the account, that charge will not be automatically cleared once it is on the account. You can have a credit on the account, but charges will still show as being not cleared, which, in turn, skews your accounting reports.
★★★★★
Thursday, December 5, 2019
“Renweb is a disaster. 1. The default date setting for…”
Renweb is a disaster. 1. The default date setting for all documents your teachers and staff go to the trouble to upload and make accessible to students and parents is ONE DAY. You read that right. You didn't know your staff would go to the trouble to upload something for just 24 hours, but that is what Renweb thinks, and refuses to change. Their default should be a one week date range. In what universe would anyone want documents to disappear in 24 hours? In the Renweb universe only. You must remember to change the date when you upload it. 2. Renweb will not set a default for any links you click within Renweb open in a new tab, claiming that is a function of your browser. But many, many websites set their links to be either pop-ups or new tabs. Renweb will not. 3. No flexibility on naming links on the website you pay them for. If you want to use Lesson Plans for Assignments, forget about naming it correctly for YOUR school. Your parents and students will have to use their pre-named tabs, whether or not that applies to your school. Forget about any customization for the big bucks you pay. 4. 'Resources' as a link name is used twice, which is very confusing to parents and students, and unnecessary, given there are many words in the English language. Why not name the Class tab for Resources, 'Documents'? Because that is what it is. Then the other Resources, in the menu column, will be distinct, and for schoolwide resources. 5. Email formatting is abysmal; some kind of primitive html form that yields automatic spacing (not visible to the sender) between paragraphs and an ugly font; there is now a Communications Beta, so perhaps that will address the sheer ugliness of their email formats. There is much more disappointment awaiting you in the inflexible Renweb, but after spending my morning untangling yet another problem, I need to get to mission-critical tasks. Yes, they get high marks for customer service from many users, but that customer service is necessary to compensate for all the inherent issues. I am so sorry we invested in Renweb. Unnecessarily complicated to interface with, while yielding emails that look like they were created ten years ago. An odd combination of behind the scenes 'sophistication' with primitive-looking email communications with parents/ students.
