What is Resume.io?
We help people create job-winning resumes in 20 minutes or less. Resume.io provides thousands of new job seekers every day with tools they need to stand out and start their job search. From resume templates and cover letters, to job search and application tracking. Our team is dedicated to helping people all over the world land their dream jobs. We also partner with different businesses, schools, and community organizations invested in hiring top talent, empowering their community with awesome resumes, and helping job seekers put their best foot forward.
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Resume.io Reviews (2)
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Review Summary
Generated using AI from real user reviews
Resume.io has severe problems with billing practices and customer service that merit serious caution before signing up.
Both reviewers report being charged unexpectedly and then facing barriers to refunds. One was charged 7 days early and, after multiple contacts with customer service over time, received a denial followed by silence on an escalation. The other discovered an automatic upgrade to an expensive premium plan without adequate warning. Both ultimately decided to involve their banks to prevent further charges, expressing doubt that the company would resolve the matter.
Beyond billing, the second reviewer flagged limited customization optionsβspecifically an inability to change section headers like "Education" and no support for resumes in languages other than English. Neither reviewer commented positively on the product's core resume-building features. The consistent thread across both accounts is unresponsive customer service and opaque subscription mechanics that leave users feeling trapped rather than supported.
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Monday, March 13, 2023
βIf I could give negative stars I would. I wasβ¦β
If I could give negative stars I would. I was charged 7 days early for theie subscription. I had intended on canceling (which is when I found out the charge had already been processed). I contacted the company immediately, and was told that they would put in my issue and get a refund processed. I then received an email denying my request saying my account was older than 7 days and no refund would be issued. I contacted the customer service again, explained again and was told that they would escalate my request as it was obviously a mistake. Nope, no response from the company. Called a third time, spoke to another representative and was told the same thing. I then emailed them along with screenshots of my bank invoices and proof of cancellation. No response. Iβll be contacting my bank to report/block any further charges from them and see if they can refund the fee and pursue action against the company. DO NOT USE THIS COMPANY.
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Friday, May 1, 2020
βBetter step on Lego barefeet than try this company. Similarβ¦β
Better step on Lego barefeet than try this company. Similar experience, but shorter pain. Forget it if you need your resume in other language than English (like when you're asked to turn in your CV in all languages you speak). Impossible to change headlines like "Education" etc. Into anything else. And you're gonna pay. They won't remind you that your "trial" (read "less expensive version you've bough one time to download your redume") is about to end and you're going to be automatically charged for the most expensive premium subscription. Fortunatelly I've found out after first payment and cancelled the subscription, and I hope they won't charge me again, according to previous reviews I'm not so sure thought. Hopefully my bank would be able to stop it if necessary. Seriously, don't risk.
