Rossum
★★★★★ 4.8 · 42 Reviews
What is Rossum?
Rossum is an AI-based cloud document gateway for automated business communication. Rossum solves four key steps in document-based processes at once: receiving documents across multiple channels, automated understanding, two-way communication to resolve exceptions, and acting on the data using in-depth integrations. In typical real-world scenarios, Rossum’s proprietary AI engine outranks narrow data extraction solutions in accuracy. Meanwhile Rossum’s platform automates the document-based communication process end-to-end. Rossum’s goal for every use case is at minimum a 90% document processing speed increase. Trusted by: Pepsico, Veolia, Siemens, Cushman & Wakefield, and other companies that prefer to build rather than type. What does Rossum bring to the table? Zero-friction deployment: See high AI accuracy right out of the box in Rossum’s free trial and cut down on most maintenance effort thanks to cloud hosting and automated self-learning. Highly customizable: Implement powerful configuration APIs while enterprise users can engage Rossum’s dedicated Global Services team. Unified document gateway: Solve everything from security and compliance to IT and user training in one place by adopting a universally capable document solution. End-to-end solution: Rossum’s cloud platform takes care of the entire document lifecycle from receiving to internal IT systems posting. Security and compliance: Rossum is ISO 27001 certified and HIPAA compliant. The cloud service has been specifically engineered for high availability, with enterprise-grade SLAs ranging up to a 99.9% uptime guarantee and 24/7 support.
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Rossum Reviews (42)
- ★★★★★34
- ★★★★★8
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Rossum earns strong approval from users, with the vast majority rating it highly and emphasizing its ease of use and customization flexibility. The platform excels at extracting invoice data from PDFs and images, and users consistently praise the responsive support team and willingness to engage with customer feedback. Integration with enterprise systems like SAP is straightforward, and the API documentation is widely cited as excellent. Deployment is quick, with no major upfront investment required beyond subscription fees.
The main criticisms are modest and narrow. Large PDF documents can cause performance issues and UI crashes. OCR accuracy, while generally strong (users report 90%+ in many cases), still isn't perfect and depends on proper algorithm training; some users note it struggles with receipts and print-outs. A few mention that data sometimes fails to transmit to downstream systems without warning, and one reviewer flagged US-based support responsiveness as slower than ideal. Another noted difficulty "unlearning" incorrect training patterns. Time zone differences can occasionally delay support responses.
Users across industries—accounting, AP automation, back-office workflows—report significant time savings and reduced manual data entry. The combination of customizable UI, flexible schema definition, and proactive product development distinguishes Rossum from competitors in the OCR space.
★★★★★
Friday, April 23, 2021
“The best thing about Rossum is the saved keystrokes. I…”
The best thing about Rossum is the saved keystrokes. I mean, that's the whole point of this. From a developer perspective, Rossum's fairly open approach to allowing for modification of the UI and how data is processed through Rossum was the true sell point. My company has very specific needs and the ability to scale the UI up or down on the fly is incredible and easy. I dislike Rossum's handling of large .pdf documents. I'm not sure what they need to do about it, but these documents will cause the UI to crash and take a long time to process. It will be quite the undertaking, but the hardest part is training users, not the setup of the product itself. Taking each and everyone's needs into account and shaping Rossum for your business can be chhallenging, but it is well worth it in the end.
★★★★★
Tuesday, January 19, 2021
“"At Kofola, as the first in the world, we implemented…”
"At Kofola, as the first in the world, we implemented an online connection between Rossum and SAP!" Rossum is open to innovation, they practically permanently improve their product. They work proactively with an emphasis on customer satisfaction. Rossum cloud solution is modern with advanced technology and at the same time easy to use. However, increased communication security is paid extra. The way of integrating Rossum and the Accounting/ERP system is very important. This integration determines the final quality of the entire solution. The original integration via RPA robots was slow, unreliable, and with insufficient "offline" control. With online integration into SAP for each document, we see directly in Rossum all the necessary online data downloaded from SAP with direct control. So we are able to immediately get the invoice document into SAP in a few seconds.
★★★★★
Monday, December 21, 2020
“"Rossum is worth learning how to use." I really like…”
"Rossum is worth learning how to use." I really like how Rossum has the ability to quickly read data from all pdfs and directly transmit it to core. Sometimes, Rossum doesn't transport the data to core. This is frustrating when I don't save the data to an excel file before I click confirm because you cannot go back to Rossum once you click confirm. Rossum is a really great time saver when reading data from documents. This helps me with efficiency and time management.
★★★★★
Monday, December 21, 2020
“"Flexible AI-OCR tool and great user support" Users can customize…”
"Flexible AI-OCR tool and great user support" Users can customize UI and capture files flexibly without complicated programming. Only a subscription fee is required, no need for a big investment for the initial stage. The accuracy of recognition depends on AI so, it might difficult to manage by the end-user side. But customer success manager and engineers help us. It's not a big concern. Support of Rossum staff is swift and reliable, also keen to solve user's issue. Before, we had been taking much time to daily manual input process. We can save time to input by Rossum and RPA combination.
★★★★★
Monday, November 30, 2020
“"Reliable extraction of invoice data." Rossum is very easy to…”
"Reliable extraction of invoice data." Rossum is very easy to use. Whether PDF files or images, you can easily read out the data. Just load the file into the program and the program recognizes the text. To check for correctness, a split-screen is shown: on one side you see what the program has read, and on the other side you see the corresponding text highlighted on the image. This way you can check quickly the correctness of the OCR. Tables can also be tracked so that they are in the correct formatting, this is something I have been missing in similar programs. If there is a problem, you can easily report it with the button "Report a problem". The program is very reliable but does not offer one hundred percent reliability. I hope they are still working on improving it and are not resting on their laurels.
★★★★★
Wednesday, November 11, 2020
“"Probably best in the field." Rossum brings constant improvement and…”
"Probably best in the field." Rossum brings constant improvement and a reliable service as expected.
★★★★★
Thursday, November 5, 2020
“"Perfect AI solution for extracting invoice data" Easy setup and…”
"Perfect AI solution for extracting invoice data" Easy setup and install, fast integration, perfect support. It would be nice to setup the UI to our CI. For future users, I would recommend using superb Rossum support for every question. They will answer fast and professionally. We improve document workflows and invoice processing. Our document workflows are not only set to invoices, we also want to process other document types.
★★★★★
Thursday, November 5, 2020
“"Rossum has been extremely helpful and efficient when it comes…”
"Rossum has been extremely helpful and efficient when it comes to data extraction!" The most helpful part about Rossum is the endless opportunity for customization. From company to company or project to project, you can customize Rossum to ensure you are identifying everything you need in the most efficient way possible.
★★★★★
Thursday, November 5, 2020
“"The Citizen Kane of AI-driven financial document OCR services" I've…”
"The Citizen Kane of AI-driven financial document OCR services" I've written many different software integrations over the centuries I've been on this planet, and I can honestly say that Rossum has been the easiest to work with. Through their API tools we were able to make a process where we can connect a new company's invoice pipeline to their OCR service in a matter of seconds. The rate at which Rossum's team adds new features is honestly quite impressive. Sometimes it almost feels like they're adding useful features faster than we can even keep up with.
★★★★★
Thursday, November 5, 2020
“"Rossum has been extremely helpful and efficient when it comes…”
"Rossum has been extremely helpful and efficient when it comes to data extraction!" The most helpful part about Rossum is the endless opportunity for customization. From company to company or project to project, you can customize Rossum to ensure you are identifying everything you need in the most efficient way possible. We are extracting data from paper invoices into excel. It has saved us countless hours when it comes to this extraction.
