SaaS Direct
★★★★★ 1.0 · 2 Reviews
What is SaaS Direct?
Based in Menlo Park, California, SaaS Direct is a professional services firm that provides a vast range of business services and solutions. SaaS Direct was founded in 2016 and has seen strong growth since its inception. SaaS Direct is an QuickBooks Solutions Provider. SaaS Direct offers services for small to medium businesses including advisory services, CFO services, bookkeeping, Technical and financial systems consulting. SaaS Direct offers expert QuickBooks oriented services including consulting, development, integration, data conversion, training, support, and more.
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SaaS Direct Reviews (2)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★2
Review Summary
Generated using AI from real user reviews
SaaS Direct has received severely negative feedback across both available reviews, with users citing serious issues around billing, data access, and customer service.
Both reviewers report payment disputes and describe unethical conduct. One user paid for an upgrade they never received and was dismissed when requesting help. The other claims the company withholds client data unless additional payments are made, and describes a major ERP data migration project that extended from 90 days to nearly six months. Reviewers explicitly mention lack of integrity and poor communication from staff.
The feedback is too limited and heavily skewed to gauge whether these experiences represent systemic problems or isolated incidents, but the pattern of billing complaints and allegations about data access should warrant serious investigation before committing to the product.
★★★★★
Thursday, January 9, 2025
“I paid for an upgrade that I never received. When…”
I paid for an upgrade that I never received. When I contacted them about it I was told too bad. Customer service and integrity lacking. 1 star
★★★★★
Thursday, February 15, 2024
“WARNING: AVOID SaaS Direct AT ALL COSTS! They engage in…”
WARNING: AVOID SaaS Direct AT ALL COSTS! They engage in unethical practices such as withholding client data unless additional payments are made for unauthorized work. This company is utterly incompetent and should be avoided at all costs. Brad, their representative, demonstrates abysmal communication skills and lacks integrity. It appears that SaaS Direct operates as multiple entities, leading to confusion and mismanagement. Our ERP data migration project, initially slated for 90 days, has dragged on for close to 6 months due to their incompetence. SaaS Direct now refuses to release our data unless we pay for unauthorized work they claim to have completed. This behavior is deceptive and unacceptable.
