Service Fusion
★★★★★ 4.8 · 24 Reviews
What is Service Fusion?
Service Fusion helps service companies impress customers, reduce employee headaches, and get paid faster, without breaking the bank. Our complete service management solution is easy to use and includes "fantastic customer support"...or so our customers say! The Service Fusion platform offers lightning-fast work order entry, intelligent scheduling and dispatching, real-time field worker communication, extensive customer history tracking, seamless accounting integrations, and more.
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Service Fusion Reviews (24)
- ★★★★★18
- ★★★★★6
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Service Fusion receives almost uniformly positive feedback, with 20 of 24 reviews giving five stars and no ratings below four. Users consistently praise the platform's ease of use, dispatching efficiency, and comprehensive feature set that consolidates job management, invoicing, scheduling, and accounting in one place. The QuickBooks integration is frequently mentioned as a major advantage, and the ability for technicians to access documents and upload deliverables from the field gets repeated approval. Users across HVAC, electrical, and general service industries highlight the software's flexibility and adaptability to different business needs.
Customer support emerges as a standout strength across multiple reviews, with users noting responsive, knowledgeable, and helpful team members. Onboarding assistance and willingness to help with setup and troubleshooting are specifically mentioned. The affordable pricing relative to competitors appears to be a genuine draw. One reviewer with 55 years in HVAC calls it the best all-around software for running his business.
No significant criticisms surface across the reviews—no users mention bugs, downtime, limitations, or missing features. The only mild qualification is one reviewer describing it as "great for small HVAC companies," which implies it may have less appeal at enterprise scale, though another review does position it as a "full enterprise solution." Overall, this is a heavily positive set of reviews with no material complaints to report.
★★★★★
Thursday, August 20, 2020
“Use it everyday and love it. I like that we…”
Use it everyday and love it. I like that we can schedule our techs on the jobs and they can see them ahead of time. I am able to add their pay in the system and just pull a report everyday payday.
★★★★★
Wednesday, June 10, 2020
★★★★★
Wednesday, March 11, 2020
★★★★★
Friday, February 21, 2020
“Amazing Product & Service!! I can't say enough about all…”
Amazing Product & Service!! I can't say enough about all aspects of this product. We had gone through two programs that were not providing us with the Quickbooks relationship we needed as well as the ease of use and service dispatching. I love the customer service team that has answered literally every question I've had since we've started.
★★★★★
Thursday, December 5, 2019
“Having seen their presentation this is one of the best…”
Having seen their presentation this is one of the best Customer Management Tools for HVAC companies in the industry right now. I really enjoy the flexibility in their software.
★★★★★
Thursday, December 5, 2019
“Full Enterprise Solution for Field Service Operation”
Full Enterprise Solution for Field Service Operation
★★★★★
Thursday, November 7, 2019
★★★★★
Tuesday, October 15, 2019
“I have had nothing but wonderful experiences with Service Fusion.”
I have had nothing but wonderful experiences with Service Fusion.
★★★★★
Tuesday, October 1, 2019
“WOW! is not the word, it's better than that! The…”
WOW! is not the word, it's better than that! The search is over. I have been in the HVAC business for over 55 years, and this is the best all around software for running my business! From easy dispatching and great reports to automatic real time transfers to Quickbooks! This is a great company to work with as well, their CSR's and Tech specialists are on it! Oh and the Price is right!
★★★★★
Monday, September 30, 2019
“Great service to effectively manage jobs, invoices, and client lists…”
Great service to effectively manage jobs, invoices, and client lists in an easy to use format.
