Simple Salon
★★★★★ 4.0 · 4 Reviews
What is Simple Salon?
Whatever your business is-health, hair, beauty, fitness, tattoo studios and more, with one location or a hundred-Simple Salon transforms your story into a riveting tale of greater success. With Simple Salon you have more bookings, more tools, more enrolment, more clients coming back, more freedom and, ultimately, more happiness. We take care of the nitty-gritty by packing our software with all the business management and marketing tools you need to meet every challenge-Appointments, POS, Online Bookings, Salon Memberships, Social Integration, SMS & Email Marketing, Reporting, Gift Vouchers, Packages, Loyalty Program, Stock Management and more.
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Simple Salon Reviews (4)
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Simple Salon receives overwhelmingly positive feedback from most users, but one recent experience suggests serious issues with onboarding and customer support.
The three satisfied customers praise the software's ease of use, particularly once set up is complete. They highlight useful features like appointment booking, automated reminders, service management, and the ability to run the salon from mobile devices. Users value the affordable pricing and appreciate the straightforward interface, which one reviewer noted was especially helpful as a starting point for new salon owners. The company's responsiveness and lack of aggressive upselling also drew positive comment.
One user reports a markedly different experience, citing a $400+ sign-up fee with data transfer costs that they found unjustified. They claim the software ultimately didn't meet their needs and that customer support was unresponsive. The reviewer felt misled about the product's suitability before payment and was offered only a minimal refund. This account suggests potential gaps between sales claims and product capability, and raises concerns about refund policies and support responsiveness for customers whose needs don't align with the platform.
The stark contrast between reviews warrants caution—the positive experiences appear genuine, but the negative one flags risks around setup costs, support quality, and whether the software fits your specific workflow before committing.
★★★★★
Tuesday, September 27, 2022
“General functions are easy to use, affordable and has pretty…”
General functions are easy to use, affordable and has pretty much everything I need. Easy to book and rebook clients, set up appointment reminders and add & change services.
★★★★★
Friday, September 16, 2022
“I really enjoy the simplicity of the software once you…”
I really enjoy the simplicity of the software once you understand how to use it. I like how everything is automatic and does a lot of my job for me
★★★★★
Thursday, August 25, 2022
“Simple Salon was a great starting point and was the…”
Simple Salon was a great starting point and was the first software I used when opening the salon. The main draw was the great client information privacy policy. It was very easy to use once all the data was put in and the team got used to using it. I love that I was able to run the salon off an iPad, including POS, and could check my schedule on my iPhone through the app. Support team and email correspondence was always fast in my experience. Never tried any pushy sales tactics or upgrades. Overall, good software for newbies and reliable.
★★★★★
Wednesday, August 9, 2017
“appalling service. Got told anything to get me to pay…”
appalling service. Got told anything to get me to pay over $400 to sign up and have data transferred, then I can immediately see it won't do what I need along with other issues and lack of replies for help, and they won't refund more then $19!! I can see why their Facebook page doesn't have a review tab now. Would never recommend this. It doesn't take $399 to to import three reports which were very small and given the program isn't viable for my business, information I should have been given before taking my money, a refund of even half would have been fair. Absolute rubbish of a system, terrible support and appalling conduct (they rip you off with data import costs)
