TENA Companies, Inc.
★★★★★ 4.0 · 1 Review
What is TENA Companies, Inc.?
Since 1982 TENA Companies, Inc., has provided mortgage Quality Control review services nationwide with a client base of more than 1000 lenders and servicers. TENA performs Prefunding, Post Closing and Servicing Quality Control reviews as well as licensing SecondLook Audit Software for lenders and servicers that prefer to perform QC in-house. TENA's Legal/Compliance group supports TENA to be up to date on all Agency guidelines as well as Federal and State Compliance.
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TENA Companies, Inc. Reviews (1)
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Review Summary
Generated using AI from real user reviews
SecondLook's reporting capabilities deliver clear value for small QC teams, though dashboard customization lags behind what you might expect. The platform excels at organizing defect data across multiple dimensions—category, loan type, and timeline—in ways that beat ad-hoc spreadsheet tracking. One user found that prefunding defect summaries and audit trail reports saved measurable time during internal review cycles, and a two-person team got productive quickly without heavy onboarding friction. The main friction point is limited layout control; while you get the data you need, rearranging dashboards or saving custom views is more constrained than the product's maturity might suggest. Customer support is responsive, and documentation is straightforward. For in-house QC work at smaller firms, the reporting ROI appears solid even with that customization ceiling.
★★★★★
Sunday, March 15, 2026
“The reporting side of SecondLook genuinely surprised me. About six…”
The reporting side of SecondLook genuinely surprised me. About six weeks in, I started pulling prefunding defect summaries for the week and realized the dashboards were giving me a clearer picture of our error patterns than anything I had cobbled together in spreadsheets over the past few years. The ability to slice findings by defect category and loan type in one view, without digging through raw exports, is something a small team like mine actually needs. My two-person QC crew was up and running on it fast, and the audit trail reports alone have saved us real time during internal review cycles.
My one gripe: the dashboard customization options feel a little thin. I can get the data I need, but rearranging the layout or pinning the views I use most is more limited than I expected for a product this mature. Customer support has been responsive when I have questions, though, and the onboarding materials were clear. For a shop our size doing in-house QC, the value is genuinely hard to argue with.