SyncMatters
★★★★★ 4.9 · 47 Reviews
What is SyncMatters?
SyncMatters is a comprehensive service provider dedicated to optimizing your Customer Relationship Management (CRM) experience. Our team specializes in ensuring seamless transitions, from initial migration to ongoing support, so you can focus on what matters most: growing your business. We handle the migration of your data from legacy systems or outdated CRM platforms, ensuring all your essential information—customer details, sales history, and more—is transferred accurately and securely. Our onboarding services are designed to help your team quickly adapt to the new CRM environment. We provide tailored training sessions, ensuring everyone from sales to customer service teams can leverage the platform effectively. At SyncMatters, we believe in the power of integration. We use Integration Platform as a Service (iPaaS) solutions to connect your CRM with other critical business applications such as ERP, marketing automation, or support systems. This creates a unified data flow, eliminating silos and ensuring that information is synchronized across all platforms. This integration maximizes the CRM's potential, streamlining workflows and enhancing data visibility for informed decision-making. Finally, we provide ongoing support to keep your CRM running smoothly. Whether you need troubleshooting, additional training, or system optimization, our experts are always available to assist. Our goal is to help you unlock the full potential of your CRM by continuously aligning it with your business needs. SyncMatters is your trusted partner in CRM optimization, delivering tailored solutions that improve efficiency and foster growth through seamless migrations, smart integrations, and unparalleled support.
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SyncMatters Reviews (47)
- ★★★★★43
- ★★★★★4
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
SyncMatters (also referred to as Trujay in reviews) earns nearly universal praise for delivering on a fundamentally stressful task. Of 47 reviews, 43 are five-star and only 4 are four-star, with no negative feedback present.
Users consistently highlight responsive support staff and straightforward field mapping as key strengths. Multiple reviewers emphasize how the tool reduces migration anxiety and manual labour—one user noted saving seven days of manpower, while others praised the ability to recover lost data or handle complex custom field transformations that competitors declined. The product handles automated data migration across diverse CRM platforms (Highrise, PipeDrive, Zoho, Salesforce, HubSpot, Dynamics, Insightly, and Act!) with minimal fuss, often completing in minutes to hours rather than weeks.
The few criticisms are minor. One reviewer noted a time zone communication challenge, and another wished for faster turnaround, though both acknowledged the work itself was accurate and professional. Early issues with HTML encoding in imports were successfully resolved after delivery. Across all feedback, users emphasise fair pricing relative to the labour and risk saved, plus genuine care from named team members who engage before purchase and follow up after completion.
★★★★★
Wednesday, January 5, 2022
““Overall my experience was very good. I got what I…”
“Overall my experience was very good. I got what I needed and expected. Fair value. Addressed problems and issues. Never felt like they were going to leave me hanging or the job 1/2 done. Initially, there were some issues with the import including HTML coding in the notes. I was glad - and surprised to see they could fix this after the fact."
★★★★★
Wednesday, January 5, 2022
★★★★★
Wednesday, January 5, 2022
““Certainly the best solution have used in decades. 100% automated…”
“Certainly the best solution have used in decades. 100% automated data migration.”
★★★★★
Wednesday, January 5, 2022
“Migrating data can be tricky. Trujay is both easy to…”
Migrating data can be tricky. Trujay is both easy to use, accurate and the support when you need it is fantastic! I can't say enough positive things about the experience. I've used them twice.
★★★★★
Wednesday, January 5, 2022
““Great product, even better customer service. Easy to test/sample &…”
“Great product, even better customer service. Easy to test/sample & use, customer support was amazing. I asked a ton of questions and received an enormous amount of support before I even paid a penny. That level of support, answers to questions and more, gave me a lot of confidence in using Trujay to migrate from Highrise to Hubspot. Data migration is stressful, lots of fields and custom variables to map out, but Trujay made it all so easy that my stress was not warranted."
★★★★★
Wednesday, January 5, 2022
“The consultant was great; she was very responsive and worked…”
The consultant was great; she was very responsive and worked hard to help answer my questions. She walked me through the migration process and made it stress-free and straightforward. Good service is hard to come by in business, especially when trialing or sampling software. She was not interested in making my purchase, and she helped me navigate the software so I could see the power of how it worked - that made me buy!! highly recommend
★★★★★
Wednesday, January 5, 2022
“I've implemented or re-implemented Salesforce.com 6 times to support my…”
I've implemented or re-implemented Salesforce.com 6 times to support my sales teams as a sales leader, not a systems integration pro. My current company had been using PipeDrive for a few years, which has its own advantages but was not keeping up with our needs as the company grew selling B2B SaaS solutions with an Account Based Marketing approach. I tried using Import Wizard and DataLoader.io, but the biggest challenge was getting the historical info out of PipeDrive. After spending too much time in Excel VLOOKUP hell, our CTO recommended we look at Data2CRM. After the free sample conversion, I was convinced it was able to do the full historical conversion faster and better than the old-school method I had tried and used before. It's the right tool for the job!
★★★★★
Wednesday, January 5, 2022
““Very responsive customer service. Worked through any issues I had…”
“Very responsive customer service. Worked through any issues I had and made sure I was 100% satisfied”
★★★★★
Wednesday, January 5, 2022
““I was pleasantly surprised throughout the process.” It does exactly…”
“I was pleasantly surprised throughout the process.” It does exactly what it says it will do! The team made it extremely easy for us! If we were to have done this ourselves it would have been a headache and cost a lot more money.
★★★★★
Wednesday, January 5, 2022
“Excellent CRM Migration Tool! The migration took minutes and was…”
Excellent CRM Migration Tool! The migration took minutes and was done in the background of our marketing staff's other work. We easily saved up to 7 days' worth of manpower using the tool.
