Vensure Employer Services
★★★★★ 1.0 · 3 Reviews
What is Vensure Employer Services?
As the nation’s fastest-growing professional employer organization (PEO), Vensure Employer Services uses industry-leading technology to offer complete, end-to-end solutions for outsourced payroll, human resources, benefits, risk management, and workers’ compensation services. Available to businesses of all sizes, Vensure has the ability to design flexible and economical packages to satisfy even the most complex company missions. In the end, Vensure Employer Services gets businesses back to focusing on what matters most: revenue and growth.
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Vensure Employer Services Reviews (3)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★3
Review Summary
Generated using AI from real user reviews
Vensure Employer Services receives overwhelmingly negative feedback from users, with all three reviews rating the service one star and describing systemic, recurring failures.
Users consistently report payroll errors on nearly every pay cycle, citing missed benefit premium payments, incorrect employee benefit enrollments paired with improper deductions, and botched tax documents like W2 forms. One reviewer experienced a benefit cancellation that took over two months to process and resulted in unauthorised deductions they were unable to recover. Another described the company as unresponsive and unaccountable, noting that repeated complaints about the same errors went unresolved month after month.
Beyond operational failures, reviewers express frustration with the company's handling of problems. Staff allegedly deny responsibility for mistakes, deflect disputes to third parties, and resist refunding money incorrectly withheld. One user, who was forced to switch to Vensure after an acquisition, left after seven months due to the volume of issues. The reviews offer no praise for any aspect of the service and paint a picture of a provider that creates rather than solves payroll and HR complexity.
★★★★★
Tuesday, October 15, 2024
“This is by far the worst payroll company I have…”
This is by far the worst payroll company I have ever used or had the displeasure of doing business. They have made an absolute mess of almost every payroll that we have submitted to them. The final straw for me was when I signed up for a benefit that they offered through a 3rd Pary. I inquired as to how to cancel this benefit and they instructed me. I followed their instructions to the letter and canceled the benefit. That was on July 22, 2024. As of Friday, September 22, 2024, they were still taking the cost out of each paycheck. On October 4, 2024, they sent an email and said they would cease deducting the $96.93 from each paycheck. However, they downright refuse to refund the amount of money that they had continued deducting from my check (since July 22) and told me I was on my own to get whatever refund I thought I was due. They told me to go to the 3rd party and fight for my money. WHO DOES THAT? This is only one of a million terrible stories I can tell. Do yourself a favor and RUN AWAY FROM VENSURE! WORST PAYROLL COMPANY IN THE USA!!! They are unaccountable, unresponsive, unreachable, untrustworthy and absolute thieves.
★★★★★
Wednesday, March 23, 2022
“Incompetent in every imaginable way. If you use them you…”
Incompetent in every imaginable way. If you use them you can expect a multitude of issues with every single pay period, a nightmarish amount of emailing and calling to try and get those issues resolved, and then they will likely mess that up too. Oh and it's never their fault. Disgusting company.
★★★★★
Wednesday, February 17, 2021
“Vensure acquired our previous payroll/HR provider in the summer of…”
Vensure acquired our previous payroll/HR provider in the summer of 2020, and we were forced to transition to their platform and services. In the seven months that we used Vensure’s system and services, we have experienced countless challenges and significant mistakes on their part. Some examples include: • They forgot to pay the premiums to our benefit carriers (this was part of the agreed service) and our employees almost lost their benefits multiple times because of this. Each time, we reminded them that they forgot, and they apologized and said it would be fixed. It happened again and again each month until we left. • When employees enrolled in benefits on their platform, they failed to enroll the employees in those benefits with the carriers but deducted the premiums from the employees payroll. This happened multiple times. • We ran approx. 15 payrolls with them, and not a single one of them went through without mistakes that Vensure made. • They messed up the 2020 W2 reports for approx. 50 employees, despite me pointing out the mistake in early January before the cutoff date for corrections. They filed the W2s with the mistakes I pointed out, and then said they could not give us an ETA on W2 corrections this spring because they made so many mistakes with their other clients that they couldn’t keep up with the amount corrections that needed to be done. • Whenever we faced problems their representatives would stop answer emails or phone calls for weeks on end. We would send countless messages trying to get someone to help us fix the problem, and no body would respond. They don’t include job titles, phone numbers, or any contact information on their email signatures or online. So, it’s very difficult to get in touch with anyone at the company besides what email addresses we knew about and their main support number, which was often just forwarded to voicemail. • Their platform does not allow HR staff within the company to do simple tasks such as creating new job titles, adjusting employee benefits, changing employee addresses, add/change company or staff documents, updating payroll data, etc. They all require someone from Vensure to do that task for the client, but the Vensure staff don’t respond to messages and requests for weeks on end. • Their reporting tool is very limited and does not provide very simple, common reports that we used frequently with other payroll providers. • We had very little support during our annual benefit open enrollment. When they finally helped us get it started, every single benefit premium was listed incorrectly (despite the fact that our premiums didn’t change from the prior year). It took 3 months for those premiums to be corrected, and the employee payroll deductions to be corrected. • They forgot to file our monthly tax returns to several government entities a couple times. This is not an exhaustive list of problems we experienced with Vensure, but should give you a good idea about the kind of service you can expect from them. Basically, there is no reliable customer service, and the platform itself is very rudimentary and riddled with problems. This was by far the worst experience we’ve ever had with any vendor of any kind, and it significantly impacted our staff, their pay and benefits, and the reputation of our HR department within the company.
