VirtualPBX
★★★★★ 5.0 · 8 Reviews
What is VirtualPBX?
Since 1997, VirtualPBX has provided cloud-based communication solutions to thousands of satisfied customers. Turn any smartphone, computer, or tablet into a full-featured phone system. Grow your business with auto-attendant, toll-free and local numbers, unlimited calling, business texting, video conferencing, and so much more! VirtualPBX has powerful phone solutions for every type of business. Plus, it's backed by a 30-day money-back guarantee and industry-leading 24/7 support. Get your free demo today!
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VirtualPBX Reviews (8)
- ★★★★★8
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
VirtualPBX earns universal praise from its users, with all eight reviews rating it five stars. Users consistently highlight competitive pricing, often noting it costs a fraction of traditional PBX systems, and easy setup for both new accounts and number porting. The 24-hour availability stands out as a business driver, with at least two users crediting it to roughly 20% annual growth.
Customer service emerges as a genuine differentiator across multiple reviews. Users describe the support team as attentive, helpful, and genuinely invested—one long-term customer of fifteen years calls them "wonderful people-people, not just some help desk." The platform itself handles the core PBX needs well: call routing, extensions, forwarding to mobile, and SIP softphone capability all work without requiring in-house technical overhead. One web development firm noted it filled the gap between consumer tools like Google Voice and expensive traditional systems.
No negative feedback appears in these reviews. That's worth noting—there are no mentions of downtime, confusing features, billing surprises, or unmet needs. The absence of criticism could reflect genuine satisfaction or selection bias among reviewers, but based on what's here, VirtualPBX appears solid for small to mid-sized businesses seeking an affordable, hands-off PBX alternative.
★★★★★
Monday, April 26, 2021
“Creating the account and getting the incoming greetings up and…”
Creating the account and getting the incoming greetings up and running using the temp number made the transition a snap. I was very impressed with the attentiveness and effective communication when they ported our phone number in. All without any additional costs. Lets be honest - we like the fact that VirtualPBX is one-third the cost of what we had been using.
★★★★★
Wednesday, April 7, 2021
“The customer service. I've had a greaat experience with customer…”
The customer service. I've had a greaat experience with customer service whenever I have an issue or question about the system.
★★★★★
Sunday, February 21, 2021
“I like there prices for additional phone numbers was very…”
I like there prices for additional phone numbers was very easy to setup
★★★★★
Monday, August 10, 2020
“Great customer service, very competitive pricing and very easy to…”
Great customer service, very competitive pricing and very easy to use
★★★★★
Friday, March 20, 2020
“The team at VirtualPBX have been phenomenally helpful. I must…”
The team at VirtualPBX have been phenomenally helpful. I must mention this as we are a customer of virtual PBX for more than fifteen years. The team at VirtualPBX are wonderful people-people, not just some help desk. It is hard to find such a committed team these days, specially in this highly competitive, cost-conscious PBX market. I would strongly recommend virtual PBX to ANY startup - their services are much much cheaper and come with high level of service commitment, as part of your in-house team.
★★★★★
Tuesday, March 19, 2019
“24 hour availability has allowed our business to grow almost…”
24 hour availability has allowed our business to grow almost 20% each year. Being accessible to our clients has benefited them and their overall experience. It literally allows me to run my business anywhere my cell phone works! Also being able to sort through calls and direct calls to different employees on the weekends have allowed us to capture more work and grow our moving business.
★★★★★
Tuesday, March 19, 2019
“24 hour availability has allowed our business to grow almost…”
24 hour availability has allowed our business to grow almost 20% each year. Being accessible to our clients has benefited them and their overall experience.
★★★★★
Monday, January 21, 2019
“We have been VirtualPBX customers for years. When our small…”
We have been VirtualPBX customers for years. When our small business outgrew something like Google Voice, we needed something that had robust calling features that matched our business model. We also needed something modern, and VirtualPBX hit the right price point for us. We are a web development company of about half a dozen people, who each need their own extension and routing rules, forwarding to their cell phone, and SIP softphone capability since we're frequently on the move. VirtualPBX provides all these "level up" advanced features of a traditional PBX or in-house system, without all the overhead or tech know-how. Their concierge service translated all our requirements into the configuration and setup, trained us, and then we were off and running.
