Avery Sinclair
Customer Experience Manager · 11-50
1 review written · 3.0 average
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Reviews by Avery Sinclair
★★★★★
Nobody warned me how steep the first week would feel. We were a scrappy team rolling out LivePerson across our support channels, and I was the one handed the keys. The onboarding documentation is extensive, which sounds like a good thing until you realize it's scattered across multiple hubs, each with a slightly different assumed skill level. I spent two full days just trying to figure out which guide applied to my setup. The kickoff call with their implementation team was helpful, genuinely, but it happened after I'd already gone in circles on my own. Starting with a dedicated orientation session would have saved real time.
