Baptiste Morvan
WordPress Agency Lead · 11-50
1 review written · 4.0 average
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Reviews by Baptiste Morvan
★★★★★
Support quality is honestly what sold me on staying. Six months in, managing a handful of client sites through WP Engine, I've opened more than a few support tickets, and the response times have been genuinely fast. Not "we'll get back to you in 48 hours" fast. I mean live chat replies within minutes, and agents who actually understand WordPress at a technical level. My clients don't see the support interactions, but they feel the results. Staging environments, push-to-live workflows, the dashboard for managing multiple installs, all of it works the way you'd expect from a managed host at this price point.
The one real frustration: pricing scales up quickly once you start stacking client sites. For a small agency watching margins, the jump between plans can sting. I wish there were a more granular middle tier. That said, the support alone has saved me hours of troubleshooting that I'd otherwise be eating myself. For agencies handling client WordPress work, it's a solid platform.
