Blake Harrington
Customer Support Operations Manager · 1001+
1 review written · 4.0 average
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Reviews by Blake Harrington
★★★★★
Five years deep into this platform across a sprawling enterprise rollout, and the mobile experience is honestly what keeps me sane. I'm constantly jumping between airports, client sites, and home offices, and Zoho Desk's mobile app handles ticket triage, agent reassignment, and quick replies without making me feel like I'm missing half the interface. That's rarer than it sounds.
My one gripe: push notifications on iOS have been inconsistent since a few updates back, and for someone who lives by their phone queue, that's genuinely frustrating. Still, no other help desk tool I've tried holds up this well when you're away from a desk.
