Bruno Cavalcante
Independent Sales Consultant · 1-10
1 review written · 4.0 average
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Reviews by Bruno Cavalcante
★★★★★
Reliability was the thing I was most nervous about when I switched to Freshsales six months ago. Running solo means I can't afford downtime in the middle of a follow-up sequence. Honest verdict: it's held up better than I expected. I can count the times the platform felt genuinely broken on one hand, and in each case it was back to normal within an hour or two. The AI lead scoring works quietly in the background, the contact timeline loads fast, and nothing has lost my data. For a freelancer juggling twenty-plus active deals, that consistency matters more than any flashy feature.
My one real gripe is a bug that still crops up occasionally with email sync. Sometimes a sent message doesn't register in the activity feed right away, which means I have to refresh manually to confirm it logged. Customer service responded helpfully when I flagged it, but the fix hasn't fully landed yet. It's a minor annoyance, not a dealbreaker. Everything else has been dependable enough that I'd have a hard time walking away.
