Bruno Esposito
Customer Support Manager · 201-1000
1 review written · 4.0 average
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Reviews by Bruno Esposito
★★★★★
Switching from our old platform was the best call my department made. The previous tool buried agents in tabs and required constant admin babysitting. Help Scout just works. Conversations feel human, the shared inbox stays clean, and onboarding new hires takes days, not weeks.
Five years in, the one gripe I keep circling back to is reporting. It covers the basics, but anyone who wants deep custom reporting will hit a wall fast. Still, for the day-to-day grind of mid-market support, nothing I've tried comes close.
