Emory Castleberry
Brand Communications Manager · 1001+
1 review written · 3.0 average
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Reviews by Emory Castleberry
★★★★★
Pricing is where Canva gets complicated fast. Two years into an enterprise rollout across multiple departments, and I still don't have a clean answer when someone asks me what we actually pay per seat. The tiered structure sounds reasonable on paper, but once you're managing hundreds of users with different access levels, the billing becomes genuinely hard to forecast. Support has been hit or miss when I've raised billing questions, and the account management experience doesn't match the enterprise price tag they're charging.
That said, the platform itself earns its keep in other ways. Templates are genuinely useful, onboarding non-designers was faster than I expected, and most folks on my brand team find it easy to pick up. The brand kit feature alone has saved us a lot of correction work. But if you're evaluating this for a large org, go in with clear questions about how seats scale and what's actually included at each tier. The value is there, conditionally.
