Fiona Hartley
Head of Revenue Operations · 11-50
1 review written · 5.0 average
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Reviews by Fiona Hartley
★★★★★
Genuinely, the UI is the reason I've stayed loyal for over three years now. Most CRMs feel like they were designed by someone who's never actually worked a pipeline. Attio feels like the opposite. Everything sits where you'd expect it. Switching between list views, kanban, and table layouts takes a single click, and the custom attributes we've built out for our deal stages load fast, stay visible, and don't clutter the screen. For a team our size, growing through that chaotic 15-to-40-person stretch, that clarity mattered more than I can explain.
Day to day, I open it expecting friction, and it just doesn't show up. Filters are intuitive. Inline editing works the way it should. Even new hires are navigating it confidently within a week, which used to take a month on the spreadsheet mess we had before. Customer service has been responsive when I've needed it, though honestly I've needed it rarely. A few minor automation quirks exist, but nothing that's slowed us down meaningfully.
