Francine Beausoleil
Independent Mortgage Broker · 1-10
1 review written · 4.0 average
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Reviews by Francine Beausoleil
★★★★★
Support quality is where PCLender genuinely earns its keep. As a solo broker without an IT department to lean on, I need answers fast, and their team has been consistently responsive over the past year. Not "reply in three business days" responsive. Actually fast. I've had processing questions resolved the same morning I submitted them, and when I ran into a configuration snag during a particularly stressful closing week, one of their reps stayed on the phone with me until it was sorted. That kind of attentiveness is rare for a platform at this price point.
The end-to-end workflow handles origination through delivery without much fuss, and the web-based setup means I'm not tied to one machine, which matters a lot when you're operating alone. My one gripe is that the reporting tools feel a little thin compared to the rest of the platform. I want more flexibility in how I pull loan status summaries, and right now it takes more manual steps than it should. But honestly, knowing support is a phone call away softens that frustration considerably.
