Gareth Mossop
Customer Support Lead · 1-10
1 review written · 5.0 average
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Reviews by Gareth Mossop
★★★★★
Small team, fast growth, and a support inbox that was already getting out of hand. Help Scout fixed that within days of signing up. Adding new agents is genuinely painless, permissions make sense, and the shared inbox keeps everyone across conversations without the chaos of forwarded emails or Slack threads trying to fill the gap.
Only two months in and I already feel confident scaling this to double our current headcount. The knowledge base feature is a nice bonus. Flat pricing helps a lot when you're watching every line item. Really solid platform for where we're at.
