Gina Matsumoto
Account Executive · 1-10
1 review written · 5.0 average
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Reviews by Gina Matsumoto
★★★★★
Honest confession: I was skeptical when we ditched our old CRM. Six months later, I'm not going back. The contact timeline is cleaner, the custom pipeline stages actually match how my small team sells, and setup took a weekend instead of weeks. The previous tool felt like it was built for a company ten times our size. Capsule just fits.
The one thing I'd flag is that workflow automation is still a bit limited compared to what we had before. But the trade-off in simplicity and cost is worth it. Customer support responded fast every time I had a question. Really solid experience.
