Grainne Molloy
IT Support Manager · 1001+
1 review written · 4.0 average
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Reviews by Grainne Molloy
★★★★★
The unattended access feature is what I keep coming back to. Rolling this out across a large enterprise estate means I'm constantly dealing with servers and endpoints that nobody is sitting in front of, and Zoho Assist handles that case well. You can group machines into sensible collections, set access permissions by technician role, and connect without bothering the end user at all. For my team of twelve, that alone cut down a significant chunk of the back-and-forth scheduling we used to do just to get eyes on a remote box. The audit logs per session are solid too, which matters a lot when compliance asks awkward questions.
The one real frustration is the mobile app experience for technicians. On desktop it's fine, genuinely fine, but if I need to jump onto a session from my phone during an incident outside office hours, the controls feel cramped and the keyboard input lags noticeably. That's a narrow use case, I know, but it's bitten me more than once at the worst possible moment. Still, for what it costs at enterprise tier, I think they've got the fundamentals right.
