Harper Solano
Bookkeeper · 11-50
1 review written · 4.0 average
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Reviews by Harper Solano
★★★★★
Honestly, the support team is the reason I stuck with Dext past the first rough week. I onboarded mid-quarter, which was bad timing on my part, and I had a string of questions about setting up supplier rules and getting the bank matching to behave correctly. Every ticket I opened came back with a real, specific answer, usually within a few hours. Not a form response. Not a link to a help article I'd already read. Actual guidance. For a growing company with no dedicated finance department, that kind of hand-holding matters more than I expected it to.
The feature set is solid for what we need, and the direct connections to our accounting software have cut a lot of tedious data entry out of my week. My one gripe is the mobile app, which occasionally misfires on receipt scanning and requires a manual correction. Small thing, but it adds up. Still, two months in, I'm not looking elsewhere.
