
Harriet Colbourne
Operations Manager Β· 201-1000
1 review written Β· 4.0 average
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Five years deep into this thing, and the feature set has never been my sticking point. What surprises people when I talk about Notion is how much I lean on their support team. Tickets get real responses from people who clearly know the product, not copy-pasted help articles. Twice last year they walked my department through database permission issues that would have taken me days to untangle solo.
The one genuine frustration is response time on non-urgent tickets. It can crawl. But for a platform this flexible, I'm not going anywhere.