Harvey Clements
Account Executive · 11-50
1 review written · 5.0 average
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Reviews by Harvey Clements
★★★★★
Something broke in my pipeline view on a Friday afternoon, deals scattered everywhere, and I was genuinely bracing for a slow-burn weekend of back-and-forth emails. Instead, Freshsales support had me on a live chat within minutes. Sorted. No ticket queue limbo, no copy-paste FAQ nonsense. Just someone who actually understood the product and fixed the issue while I watched. That experience set the tone for the six months since, and it's happened more than once.
For a startup our size (we're around thirty people), the AI-driven lead scoring and contact timelines are genuinely useful day-to-day. But it's the support quality that keeps me loyal. Onboarding questions, integration hiccups, the odd edge case, they've handled all of it quickly and without making me feel like a nuisance. Value for money is strong given what you'd pay elsewhere for this level of responsiveness. My only gripe is that the mobile app still lags a little behind the desktop experience. Minor, honestly.
