Hurley Ó Briain
Customer Support Team Lead · 201-1000
1 review written · 5.0 average
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Reviews by Hurley Ó Briain
★★★★★
The mobile app is what clinched it for me. Our department runs a hybrid schedule, and I spend a fair chunk of my week fielding tickets from coffee shops, trains, and the occasional airport gate. Within my first few weeks on Freshdesk, I realized I could handle a full support shift from my phone without feeling like I was fighting the interface the whole time. Ticket replies, canned responses, priority tagging, all of it works exactly as you'd expect, without any of the stripped-down limitations that other mobile apps in this category seem comfortable shipping.
